Salary: £24,000 per annum, 6% bonus potential, 22.5 days annual leave plus bank holidays
Full-time, 37.5 hours per week
Permanent
Location: Leeds Mail Centre, Leodis Way, Stourton, Leeds, LS10 1AZ
With around 1850 properties, Royal Mail’s property estate is one of the largest in Europe. Royal Mail's Property and Facilities Solutions is responsible for upgrading and maintaining the safety of all our buildings and provides support services to the business. We have a vacancy for a Facilities Management Works Coordinator based within the National Service Centre (NSC) in Leeds.
The role
Working in a fast-paced environment with demanding timescales, you’ll coordinate and dispatch jobs to engineers, monitor all building maintenance work requests, ensuring engineer scheduling plans are accurate and achievable. You will liaise with sub-contractors, managed agents, and the hire team to ensure works are completed on time, identifying jobs at risk and escalating where appropriate to ensure targets are met.
Using your first-class customer service skills, you’ll manage queries by email, telephone, teams, and face-to-face, supporting and working alongside the Helpdesk, Engineering, and customers to ensure resource and productivity are maximized, while providing a seamless end-to-end customer experience.
Flexibility is key as you’ll be expected to cover varying tasks as required, including annual leave cover and volume demands across other team areas.
About you
You need to demonstrate the following skills and experience on your CV:
* Customer-focused with a first-class telephone manner.
* Customer service and administration experience.
* Knowledge of Facilities Management services and work scheduling would be beneficial.
* A confident communicator with strong conflict management skills.
* Good organization and problem-solving skills.
* Experience of working with Microsoft Office packages, particularly Excel (filters and formulas), excellent keyboard skills, and a high level of accuracy.
* Ability to prioritize workloads and manage multiple tasks.
* Ability to attend the Leeds office 3-5 days a week.
Location/attendance: 08:00 - 16:00, Monday to Friday, 3 days per week in the Leeds office. A degree of flexibility is required. We are operating a hybrid approach to attendance, and you will be required to be in the Leeds office 3 days a week with home/remote working options for the remaining 2 days. Additionally, all training will be conducted on-site in Leeds (this may be full time for the duration of the training). Please note, this hybrid approach may change, subject to business requirements, and you need to be fully flexible to attend the Leeds office 5 days a week if required.
Leeds Mail Centre is located just off the M1 and has on-site parking for its staff. It is within close proximity to the city center and has frequent public transport links. There is an on-site gym and canteen facilities.
Closing Date: Sunday 30th March. Please note, this advert may close early if the appropriate number of applications has been reached.
About Us
Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1800 sites. We pride ourselves in working to the highest standards of both technical assurance and customer service, supporting Royal Mail in being the best delivery company in the UK.
Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd. Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us.
Royal Mail is proud of our diverse employee network groups and the active role they play in supporting belonging and encouraging a positive work environment. We are committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
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