Job summary Pay Award Pending An exciting opportunity has become available in our Nephrology Department. We are looking for an enthusiastic person with a flexible approach to join our Nephrology Administration Team as an Administration Assistant. The successful candidate will support the clinical and secretarial teams ensuring that our patients have a first class service from the moment they make contact with the service. The post will require some flexibility across the division to support service needs. The successful applicant will possess excellent audio typing skills, supported by an RSA 2 qualification or equivalent qualification or proven admin experience. Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application, if these qualifications arent listed your application you will not be shortlisted. Please note that there will be an audio typing test as part of the interview process. If any further details are required please contact the recruiting manager for this position. Main duties of the job The successful applicant will be motivated, enthusiastic and willing to work as part of a team. Experience of audio typing and/or keyboard skills are essential to the role. You will be able to demonstrate excellent organisational skills and be able to communicate effectively and have previous experience in a busy office environment. As part of the role you will be dealing with telephone/email queries, scanning, postal duties, booking patients in/out of the internal system and making any follow up appointments as required. The post is predominantly based at Sunderland however you would be expected to cover other areas over both the Sunderland and South Tyneside sites to support service needs. The post is 37.5 hours per week working between the hours of 8.30am and 5pm Monday to Friday. About us Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required. One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment. We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy. The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. Date posted 29 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9155-MDAC-0524-75-2 Job locations Sunderland Royal Hospital Kayll Road Sunderland SR4 7TP Job description Job responsibilities Please see attached Job Description for full details To provide clerical support to the Division of Medicine under the supervision of Renal Secretaries. To be responsible for registering attendances and updating patient demographic details in the patient administration system. To comply with the Trusts vision, values and behavioural compact. To provide typing support to the Division of Medicine under the supervision of the Renal Secretaries. Job description Job responsibilities Please see attached Job Description for full details To provide clerical support to the Division of Medicine under the supervision of Renal Secretaries. To be responsible for registering attendances and updating patient demographic details in the patient administration system. To comply with the Trusts vision, values and behavioural compact. To provide typing support to the Division of Medicine under the supervision of the Renal Secretaries. Person Specification Skills & Knowledge Essential Ability to prioritise tasks. Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient. Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing. Basic skills of empathy and reassurance. Basic keyboard skills. Ability to use basic email system and document clearly, using plain English. Basic understanding of health and safety requirements in a patient environment. General understanding of confidentiality requirements in a health care setting. Willing to undertake further training related to role. Qualifications Essential Maths and English at level 2 or above (GCSE A C or equivalent). NVQ Level 2 qualification or equivalent in any subject. Experience Essential Proven prior customer services experience. Desirable Proven prior experience of working in the NHS. Physical Skills Essential Basic keyboard skills. Person Specification Skills & Knowledge Essential Ability to prioritise tasks. Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient. Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing. Basic skills of empathy and reassurance. Basic keyboard skills. Ability to use basic email system and document clearly, using plain English. Basic understanding of health and safety requirements in a patient environment. General understanding of confidentiality requirements in a health care setting. Willing to undertake further training related to role. Qualifications Essential Maths and English at level 2 or above (GCSE A C or equivalent). NVQ Level 2 qualification or equivalent in any subject. Experience Essential Proven prior customer services experience. Desirable Proven prior experience of working in the NHS. Physical Skills Essential Basic keyboard skills. Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust Address Sunderland Royal Hospital Kayll Road Sunderland SR4 7TP Employer's website https://www.stsft.nhs.uk (Opens in a new tab)