As a Retentions Advisor, your primary responsibility will be to retain existing customers by understanding their needs, resolving concerns, and offering tailored solutions. You will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates. This role will involve using strong communication and problem-solving skills to engage with customers, build rapport, and highlight the benefits of staying with the company.
Key Responsibilities:
Engage with customers who are considering leaving the company to identify and resolve any issues.
Provide personalised solutions and offers to retain customers.
Communicate effectively via phone, email, and other channels to address customer concerns.
Maintain a thorough understanding of the company's products and services to recommend the best solutions.
Handle customer complaints and inquiries professionally, ensuring a high level of customer service.
Achieve individual and team retention targets and contribute to overall business success.What We Offer:
Salary: Competitive basic salary of £23,898, with the opportunity to earn up to £26,500 OTE through performance.
Shifts: Flexible working schedule, 5 days out of 7, between 8am and 9pm.
Training: 3 weeks of comprehensive initial training, with ongoing development and support to help you succeed in your role.
Benefits: Access to discounted products and services as part of your employment package, pension, healthcare cover.Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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