The Role:
Debt Management Team Leader
Overview:
We are seeking a dedicated Debt Management Team Leader for our Client, a leading financial services company located in Bolton, Greater Manchester. The candidate will have previous experience working as a Debt Management Team Leader, possess strong leadership skills, and have a comprehensive understanding of financial services guidelines and practices.
Duties:
* Oversee the post-appointment section, ensuring smooth operations and high-quality service delivery.
* Provide guidance and support to the team of advisors.
* Act as the primary escalation point for complex cases or disputes.
* Monitor team performance and ensure compliance with company policies and industry standards.
* Manage workloads and allocate tasks effectively to meet deadlines and service level agreements.
* Lead and manage a Debt Management team to ensure all operational tasks are completed efficiently.
* Analyse financial reports, budgets, and forecasts.
* Delegate tasks to a team of debt management advisors.
* Oversee processes, ensuring accurate record-keeping.
* Liaise with Creditors and Debtors on all Client-related issues and queries.
Skills:
* Strong analytical skills with the ability to interpret financial data effectively.
* Excellent phone etiquette for professional communication with clients.
* Detail-oriented approach to data entry tasks to ensure accuracy in records.
* Experience in a similar role working within the financial services profession is essential.
* Knowledge of the financial services market and guidelines.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Discounted or free food
* Free parking
* On-site parking
Schedule:
* Monday to Friday
Work Location: In person
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