Job summary We are looking for enthusiastic and motivated APM to join our team and develop our services. You should be a keen learner, passionate about your clinical development and able to communicate well at all levels The primary focus for this role is to help manage the day to day operations within DMC Primary Care GP Practices. To support the Practice Manager in all aspects of operational management of the practice in order to ensure the smooth running of the Practice. The Assistant Practice Manager will take responsibility, with support from the Practice Manager, for the general day to day running of the Practice ensuring the wellbeing of patients, doctors and staff. This includes: To ensure the effective and efficient management of the practice, optimising quality patient care and services To be the practice Human Resource lead, ensuring motivation and productivity of staff working in the practice. To ensure optimum and effective operations and systems in the running of the practice To provide guidance to the Practice Manager on any NHS developments and legislative changes which may affect the general management of the practice To ensure compliance with all regulatory and CQC standards, including current health and safety, employment, data protection and also all relevant legislation. To ensure the practice achieves local and national key performance indicators and targets Main duties of the job Core functions, but not limited to: Human Resources To ensure the practice is staffed, managed and resourced within budget To ensure effective training, development and induction of staff is undertaken Operations and IT To ensure the efficient operational running of the practice IT Systems Finance Responsible to the Practice Manager for the effective use of Practice finances, to plan effective budgetary control To oversee the practice achieving national and local targets and standards to optimise income To assimilate payroll information and deal with pensions To ensure correct monthly claims for payment and billing Regulatory compliance To ensure compliance of CQC requirements Health and Safety and Premises To act as the responsible Health and Safety Officer To ensure the premises meets all infection control requirements To ensure that the buildings, services and facilities are well maintained and that regular servicing and testing as required by legislation is carried out Patient Services To ensure that the practice is delivering accessible, equitable and quality patient services To ensure that the practice has an effective PPG To ensure that the practice meets all requirements for patient feedback and management of complaints in keeping with NHS standards Other Duties To plan, manage and review all practice policies, systems and procedures ensuring efficient and effective work process Any other tasks as requested by the Practice Manager About us About DMC Healthcare A strong provider in the NHS ecosystem, DMC Healthcare has played a significant role in service delivery for over 50 years, helping to reduce health inequalities. From being at the sharp end of the patient journey into treatment in primary care, to delivering fast, accurate radiology reporting, consultant-led dermatology and insourced endoscopy services, DMC Healthcare remains committed. Our Mission Is to create a frictionless patient experience of the highest quality, wherever needed. OurCulture Our TRUST values reinforce that what we do is built on strong teamwork, respect for one another and importantly respect for the patient. We take time to listen and understand everyones needs, were supportive and truly careandwhateverwedo,wedoittogether. Our Team DMC takes pride in a diverse workforce, involving a range of talented and knowledgeable experts working together as teams. This includes clinical experts, who constantly strive towards delivering the best patient care, and non-clinical experts and support staff, who revolutionise working methods in the healthcare industry. Your Wellbeing It is our people who make DMC Healthcare what it is today, and we are extremely proud of the achievements of our staff. At DMC, our clinicians and administrators feel supported and empowered through our range of learning resources and our team, to offer opportunities for growth. Date posted 27 January 2025 Pay scheme Other Salary £35,000 to £40,000 a year Contract Permanent Working pattern Full-time Reference number U0106-25-0000 Job locations Dulwich Medical Centre Crystal Palace Road London SE22 9EP D M C Chadwick Road Surgery 60 Chadwick Road London SE15 4PU Job description Job responsibilities The Operations Manager will take responsibility, with support from the Practice Manager, for the general day to day running of the Practice ensuring the wellbeing of patients, doctors and staff. To ensure the effective and efficient management of the practice, optimising quality patient care and services To be the practice Human Resource lead, ensuring motivation and productivity of staff working in the practice. To ensure optimum and effective operations and systems in the running of the practice. To ensure the profitability of the practice, in line with contractual, NHSE and legislative guidelines, including maximising income and ensuring cost-efficiency. To provide guidance to the Practice Manager on any NHS developments and legislative changes which may affect the general management of the practice To ensure compliance with all regulatory and CQC standards, including current health and safety, employment, data protection and also all relevant legislation. To ensure the practice achieves local and national key performance indicators and targets Full Job Description Attached Job description Job responsibilities The Operations Manager will take responsibility, with support from the Practice Manager, for the general day to day running of the Practice ensuring the wellbeing of patients, doctors and staff. To ensure the effective and efficient management of the practice, optimising quality patient care and services To be the practice Human Resource lead, ensuring motivation and productivity of staff working in the practice. To ensure optimum and effective operations and systems in the running of the practice. To ensure the profitability of the practice, in line with contractual, NHSE and legislative guidelines, including maximising income and ensuring cost-efficiency. To provide guidance to the Practice Manager on any NHS developments and legislative changes which may affect the general management of the practice To ensure compliance with all regulatory and CQC standards, including current health and safety, employment, data protection and also all relevant legislation. To ensure the practice achieves local and national key performance indicators and targets Full Job Description Attached Person Specification Experience Essential Experience of working in primary care Experience of working in a GP practice Experience in Primary care management Person Specification Experience Essential Experience of working in primary care Experience of working in a GP practice Experience in Primary care management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name DMC Healthcare Address Dulwich Medical Centre Crystal Palace Road London SE22 9EP Employer's website https://www.dmchealthcare.co.uk/ (Opens in a new tab)