Summary
An exciting opportunity has arisen for an apprentice administration assistant to work in our nursery office. We are looking for a team player with sound literacy and numeracy skills who is able to work on their own initiative and work flexibly to cater for the varying demands of this role.
Wage
£9,984 a year
Training course
Customer service practitioner (level 2)
Hours
Working hours will be discussed at interview. This position is Term Time only and will be reflected in the monthly wage.
30 hours a week
Possible start date
Monday 24 March
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Key Responsibilities - The post holder may be requested to undertake any but not necessarily all of the following duties. Duties required will be directed by the nursery manager, according to the nursery's needs.
Reception:
* Providing a warm welcome to all. Dealing with the telephone and face-to-face enquiries in an efficient and professional manner
* Ensuring that all messages are dealt with in a timely and accurate fashion and, where relevant, relayed to colleagues promptly
* Dealing with incoming and outgoing post
* To maintain the security and safeguarding of the nursery by controlling access and ensuring the completion of relevant procedures i.e. signing in.
* Providing information and support to other staff members as required
* Providing hospitality for visitors
* Ensure that all information is treated confidentially and to have absolute discretion at all times, complying with the nursery data protection procedures
Administrative:
* Updating manual and computerised records/management information systems
* Checking goods and monitoring paperwork
* Updating and distributing communications, which may include but is not limited to the nursery website, social media, noticeboards, newsletters and other communication with parents, colleagues and the community
* To attend, participate and take notes at meetings as required
* General administrative duties such as photocopying, filing, emailing and completion of routine forms. This could be directly supporting the nursery manager
Where you’ll work
PARTRIDGE TERRACE
WINGATE
TS28 5BD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
EAST DURHAM COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Apprenticeship will be delivered in the workplace. You will be in the workplace 5 days per week and will be visited by your assessor once per month.
Requirements
Essential qualifications
GCSE in:
* English (grade 9-2 (A*-E))
* Math's (grade 9-2 (A*-E))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements
This position is Term time only.