Deputy Practice Manager - The Mumbles Medical Practice
Mumbles Medical Practice is looking for an experienced, enthusiastic and motivated person to join our team.
We are looking for an exceptional, all-round deputy practice manager with excellent communication skills, who will work closely with the Practice Manager to provide leadership and support to the practice staff. We have 5 GPs, an Advanced Nurse Practitioner, 3 Practice Nurses, and an administration team plus additional staff.
The ideal candidate will have experience of working in the NHS, be adaptable day by day, and understand and respond to the dynamic nature of the role. This includes being able to balance the needs of the practice and our workforce with the challenge of providing good quality healthcare for our patients.
Main Duties of the Job
This role requires the ability to work as part of a team with confidence and resilience. You will need to be adaptable day by day and understand and respond to the dynamic nature of the role.
You will be closely supported by the practice manager and will work closely with our senior administrator, senior receptionist, receptionists, and clinical team.
Job Responsibilities
1. Management of services required to meet contractual, quality, and safety expectations.
2. People/staff management and day-to-day operational management.
3. Quality assurance and Information Governance.
4. Providing a confident working knowledge of HR legislation, day-to-day management of HR issues, provision of contracts, and ensuring DBS checks and references are in place.
5. Supporting the management team in the recruitment of staff.
6. Managing complaints, compliments, and learning events compliance.
7. Data collection, reporting, and patient feedback.
8. Working with admin and clinical staff to ensure QOF targets are met.
9. Supporting the provision and future development of the practice and patient services within the local community.
10. Ensuring equitable access to healthcare for our patient population including minority groups.
Person Specification
Qualifications
* RSA - typewriting/word processing
* ECDL
Experience
* Experience of using payroll/accounting software.
* Experience of working in the NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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