Complaints Officer - St. Austell
Salary: £32,413.82 FTE (pro-rata salary for part-time £19,711.11) - Hours per week: 22.5 - Weeks per year: 52 - Closing Date: 6 October 2024 - Interviews: TBC
Based at our St. Austell campus, we are seeking an experienced Complaints Officer who will be responsible for the Cornwall College Group's complaints policy, processes, procedures and their implementation.
The postholder will support investigations, recommend action, and respond to complaints, ensuring the highest possible standard of service is provided to customers. Where appropriate, the postholder will carry out complex investigations on behalf of the College.
The Complaints Officer will develop good working relationships with complainants, providing them with clear support and guidance as needed, and facilitate handling of their complaint to ensure that questions and concerns are adequately addressed.
Minimum Requirements:
1. Experience of working in a large and complex organisation.
2. Experience in managing effective negotiation, influencing, and communication skills.
3. Ability to deal confidently and diplomatically with a range of people at all levels, both internally and externally.
4. Experience of working in a similar type of post such as a helpline with the general public or internal staff where people skills, procedural knowledge, and problem-solving skills were required.
This is a part-time role, working 22.5 hours per week. Hybrid working options are available.
For more information, please contact our Recruitment Team at recruitment@cornwall.ac.uk.
We have excellent terms and conditions of employment, including generous occupational pension schemes, annual leave schemes, flexible working practices, and staff development activities.
The Cornwall College Group is committed to fostering a sustainable and responsible work environment. Staff can contribute to sustainability initiatives, such as reducing carbon emissions, minimising waste, and implementing eco-friendly practices.
No agency submissions please: any submissions without prior authorisation from the Recruitment Team will be treated as our own and as such no fee will be payable.
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