FIELD SERVICE ENGINEER
Location: Guildford area
Postcodes: GU 1-25, 46-47, 51-52
Salary: £42,401.93 + BONUS + VW TRANSPORTER + PENSION
What will you be doing?
1. Working from home, you will receive daily appointments via a tablet device. Your van will be stocked overnight by our couriers.
2. You will visit customers with prearranged appointments via our scheduling team, carrying out a variety of work including servicing, repairs, diagnostics, and commissioning to warranty and contract customers.
3. You will deliver excellent customer service and top-quality solutions.
4. While full product training will be given, you should be confident in your diagnostics skills.
On a daily basis you’ll be responsible for:
1. Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns, as well as emergency repairs and annual servicing.
2. Providing excellent customer service through effective communication.
3. Managing your workload of daily appointments via a tablet device.
4. Managing your van stock by ensuring all old faulty parts and good stock for credit are returned, and that new stock delivered overnight is placed in their locations in the rear load space of your van.
About you:
To be successful in your application you’ll need to:
1. Hold domestic Gas ACS Certification or equivalent.
2. Have a Full Driving License.
3. Have a background in servicing, repair, and maintenance of gas boilers.
What we offer:
Our package is made up of basic salary plus variable incentives. We also offer 25 days holiday in addition to standard UK Bank holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts, and more.
PLEASE NOTE: Due to the nature of our work, this role may require background checks. Offers of employment will be dependent on obtaining the relevant level of checks.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
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