Salary and Benefits:
* Highly competitive salary with attractive package
* Mon to Fri
* Hybrid role - home based with national travel biased to the south
One of the UK's leading Facilities Management (FM) providers is looking to develop the leadership function on one of their Key Accounts by recruiting a Key Account Director. You will lead Hard and Soft service operations and take ownership of the client relationship for a circa £50m Account.
This contract is high profile and high value, qualifying as one of their "Key Accounts" with a UK wide estate. Our services include Engineering Maintenance, Cleaning, Security, and more, with the portfolio consisting of offices, retail, data centres, and other critical facilities.
The customer is a well-known technology and entertainment provider with a significant capture of the UK market.
The employer has a large and capable Account team in place, of which you will take overall leadership.
You will provide a strong focus on service delivery to the client, monitor service delivery performance, compliance, and cost levels, and ensure the consistency and quality of the services delivered.
This role is backed by support functions in the country, such as finance, procurement, and people & culture, as well as local SMEs (for example, Sustainability or HSE), who can contribute local expertise in their respective fields. You will ensure the service delivered meets the objectives across the estate and that the value proposition is optimized for the client in terms of outputs, quality, cost/price control, and savings.
Key Responsibilities:
* Lead your Account, taking full leadership of all accountabilities towards the customer, including leadership of people and financial resources to maintain budgetary control and profitability (P/L).
* Support your account's strategic customer focus by ensuring that customer information is structured in a proper and easily accessible way in the CRM system and/or other ISS business tools and visible at the portfolio level.
* Drive and monitor continuous stakeholder management to ensure alignment on the customer promise with the account development plan as the focal point.
* Drive engagement by communicating tangibly and concretely to everyone what the promise to the customer means for each individual and their role in delivering on that promise.
* Ensure the right competencies are in place to deliver on the promise to the customer by setting the team of Key Account Management through recruitment, development, and succession planning.
Minimum Requirements:
* Clear experience in a senior leadership role, where you have led leaders.
* High level of commercial acumen.
* Clear time spent managing and being responsible for larger budgets.
* Excellent ability to forge effective client relationships spanning different personalities.
* A robust understanding of Hard and Soft services.
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