QAD 1816/2706Role: IT Service Manager Contract Length: Anticipated 12 months Location: Blackpool – hybrid 2/3 days per week onsite Pay Rate: Competitive Market Rate As an IT Service Manager, you will be responsible for ensuring a high-quality service for the end-to-end technology solution, support services, and user experience of the Case Management Tool (CMT) and associated services. The role may occasionally require working evenings and weekends as needed. Key accountabilities:
* Proactive role using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate.
* Provide high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and expectations
* Meet or exceed agreed SLAs and OLAs for Incident, Problem and Change Management
* Liaise effectively and courteously with colleagues and stakeholders via various channels (e.g. phone, email, Teams)
Key requirements:
* Previous experience of a Service Management framework such as ITIL
* ITIL V4 Foundation certification
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