Account Coordinator - French Speaking - Timberland - 12 - month FTC
Salary: From £25,000
Hours: Monday to Friday, 36.25 hours per week (between 8am and 5pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
Timberland is looking for an exceptional Account Coordinator fluent in French to join our Wholesale Customer Service team based in Nottingham, UK.
Join the Timberland Family
Founded in 1973, Timberland is a global outdoor lifestyle brand. At the heart of the Timberland brand is the core belief that a greener future is a better future. This comes to life through a decades-long commitment to make products responsibly, protect the outdoors, and strengthen communities around the world.
Let’s Talk about the Role
Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery.
How You Will Make a Difference
As an Account Coordinator, you will provide an exceptional service to major online and high street retailers across Europe by:
* Understanding and managing Wholesale accounts across several markets in the EMEA region.
* Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service.
* Building a rapport and strong relationships with our warehouse, planning, sales and credit teams to deliver the best possible outcome.
* Ensuring timely Orderbook conversion, in-line with customer expectations and brand objectives.
* Interpreting a variety of daily reports as needed by the business.
* Following the end-to-end order to shipment process, liaising with our DC to ensure timely shipping.
Skills for Success
With your ability to build strong working relationships with a diverse range of people, you will also bring the following skills to the role:
* You will be a native or fluent speaker in French and English with strong communication skills.
* You will be computer literate with strong Excel skills and the ability to produce reports.
* You will be analytical with a flair for problem-solving.
* You will have strong customer service skills.
* You will have the ability to balance responsibilities in a dynamic and fast-paced environment.
What’s in it For You
* A supportive feedback-based culture where respect and integrity guide us in what we do.
* An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together.
* Be part of an iconic lifestyle brand in a multi-brand, multi-countries organization.
* 50% employee discount on all VF brands both in store and online.
* Subsidised canteen and break out areas offering complimentary hot drinks.
* Health Shield membership and access to numerous health and wellbeing initiatives.
* Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support.
* 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
* 12% contributory smart pension scheme (8% on us, 4% from you).
* Cycle to work scheme.
* Free secure onsite parking and discounts with local public transport.
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity.
If you like what you have read and want to join our team, then we would like to hear from you!
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