Customer Assistant - Warehouse Operations Through the Night - Cheshire Oaks
Employer: M&S
Location: Ellesmere Port, Cheshire, UK
Salary: £12.60 p/h + £3.00 p/h unsocial premium where applicable
Closing date: 10 May 2025
Work Pattern for this role:
1. Week 1: Sunday: 2200-0600, Monday: 2200-0600, Wednesday: 2200-0600, Thursday: 2200-0600, Friday: 2200-0600
2. Week 2: Monday: 2200-0600, Tuesday: 2200-0600, Thursday: 2200-0600, Friday: 2200-0600, Saturday: 2200-0600
Under 18 disclaimer: This job role involves working through the night and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You will be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products.
Key Accountabilities:
1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
Key Capabilities:
1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy.
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