We are looking for enthusiastic people to join our Passenger Operations team in the role of On Board Services Crew, on a fixed term basis until October 2025. This is an exciting opportunity for you to work alongside a fantastic team and become a vital part of the operation as a member of the ship’s crew! You’ll be working in a unique and busy environment, with one of the most beautiful backdrops in the world, attending to the needs of our passengers and primarily taking care of their safety.
We offer excellent training, a life changing experience and a full benefits package to the applicants who impress us with their customer service skills and all-round enthusiasm to develop in this stimulating field.
What are we looking for in a candidate?
* Enthusiasm
* Passion for delivering first class customer service
* Excellent teamwork skills
* A desire to succeed
* A safety conscious mindset
* The ability to work well under pressure
* Exceptional timekeeping and reliability
Working Conditions:
* This is a 39.5 hours per week role on a rolling 4 on 4 off working pattern.
* Primarily based afloat on any one of the company’s car ferries (Red Falcon, Red Osprey, Red Eagle).
* All shifts will predominantly start and finish in Southampton if you live mainland side, and East Cowes if you live on the Isle of Wight.
* Length of shifts will vary from 9.25 hours to 12.25 hours. Hours vary from early, late and night shifts.
* Employees may occasionally be required to work in other areas of the business. A flexible approach to work and shift patterns is required.
What benefits are included?
* Free foot travel/ subsidised vehicle travel on our ferries – great for heading to the island, relaxing on the beach and exploring the stunning scenery!
* 75% off South West Trains – gig in London? We’ve got you covered with this great discount!
* Food and drink provided on shift. 50% off when not on duty.
* Access to Perkz – offers and savings on loads of household names!
* 50% off Southern Vectis (Island buses) – tour the beautiful Isle of Wight!
* Free car parking during work.
* Free access to WeCare – a 24/7 online GP, mental health support and virtual wellbeing tool.
* Free access to a 24/7 employee assistance programme (EAP).
What training is included?
* Level 2 Food Hygiene Safety Certificate
* STCW Personal Sea Survival Techniques
* Fire Awareness and Practical Fire Extinguishing Training
* STCW Crowd Management
* COSHH Certificate
* Manual Handling Certificate
* Food Allergens Awareness Certificate
* Alcohol Licensing Law Certificate
You will also have access to our Learning Management System, which contains a vast library of online development courses, training and playlists!
I’m in! What’s the criteria to apply?
* Applicants must be aged 18 or over.
* Applicants must be able to get to and from work for very early starts and late finishes.
* Applicants must be willing to obtain an ENG1 medical certificate from an approved practitioner, as this is a pre-employment requisite for the role. This is paid for by the company but becomes the employee’s responsibility to maintain. Further information can be found here: https://www.gov.uk/seafarer-medical-certificates
* Applicants will preferably have a good standard of education as the role will involve cash handling.
* Applicants should have good experience working in customer service and a fast-paced catering environment.
* Applicants should be able to work well under pressure and intuitively.
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