Who You Are You are a dedicated and experienced manager with a strong understanding of housing and homelessness services, specifically grounded in the statutory framework of the Housing Act 1996. Your skills include engaging and motivating teams, managing budgets and resources effectively, and delivering high levels of customer service and satisfaction. You possess significant knowledge and experience in temporary accommodation management, and social care and equality legislation. You thrive in collaborative environments and are capable of constructive communication and problem-solving. Your educational background supports your ability to drive continuous professional development and service improvement. You are committed to safeguarding and promoting the welfare of vulnerable individuals. What the Job Involves As the Specialist Cases Team Manager, you will lead a team within the Housing Advisory Service, focusing on complex casework. Your role involves managing small numbers of cases that include Cessation of Duty, resilience in domestic abuse scenarios, and cases with No Recourse to Public Funds. Responsibilities include delivering a high-quality service, managing team performance, ensuring compliance with legislation, and improving IT systems. You will handle budgets and projects, ensure accurate data management, and collaborate with internal and external stakeholders. In addition, you will play a crucial role in service improvement initiatives and contribute to cross-functional projects, supporting service delivery through innovative solutions.