Disrepair Administrator
Based in Dagenham
Permanent
£28-32K per annum
Office based
Key Responsibilities:
* Provide administrative support for all disrepair cases from inception to resolution.
* Maintain accurate records of all case-related documentation, correspondence, and deadlines.
* Liaise with solicitors, surveyors, maintenance teams, and residents to gather information and schedule inspections or repairs.
* Track progress of repairs and ensure that work is completed within agreed timeframes.
* Support legal compliance by ensuring documentation and actions meet required standards.
* Produce regular reports for internal stakeholders.
* Respond to inquiries from tenants or representatives regarding ongoing cases.
What We're Looking For:
* Previous experience in a housing, legal, or property-related administrative role (preferably in disrepair or complaints handling).
* Strong organisational skills and attention to detail.
* Confident communicator, both written and verbal.
* Able to work under pressure and manage multiple cases simultaneously.
* Comfortable with Microsoft Office and housing management systems (e.g. Northgate, Civica, Orchard-desired but not essential).
* A team player with a professional and empathetic approach to customer service.