Location: Hybrid working, split between office (Wilmslow) and home working
Hours of Work: 8:30am – 5pm
The Company
We are Citation, one of the top 30 companies in the UK to work for, with an industry-leading client retention rate and thousands of very happy customers.
We’ve proudly delivered HR and Health and Safety services to SMEs across the UK for over 20 years, working with over 50,000 clients who love us, need us, and want to buy more from us. We have more than doubled in size over the last few years and have just entered our 3rd wave of private equity ownership, so our ambitious growth plans will not stop anytime soon.
It’s a great place to work because of the people we employ. Fun, professional, and supportive – we want likeminded individuals who love their job and want the company to succeed.
The Role
Due to our continued growth, an opportunity has arisen for a Sales Operations Executive to join our Contact Centre Operations team. We are all about quality, not quantity, so we are looking for individuals who embody the same ethos!
What will I be doing day to day?
* Listening to recorded calls to monitor and review the quality of appointments booked by the Contact Centre, ensuring they meet the business criteria and standards.
* Sharing calls for training and collaboration.
* Administration of inbound lead allocation.
* Answering inbound calls.
* Managing cancellation of appointments.
About You
You are a team player with excellent communication skills. You can pick things up quickly, so understanding our sales process won’t be a problem for you. We are a fast-paced company, so you’ll be comfortable working at speed and able to adapt quickly.
Here’s a taste of the perks we roll out for our extraordinary team members:
* 25 Days of Holiday + Bank: Enjoy 25 days of holiday, plus bank holidays.
* Birthday Bliss: Enjoy a day off on your birthday.
* Post-Wedding Bliss: Extra weeks of holiday for newlyweds.
* Growing Families: Vouchers and special perks for expectant parents.
* Healthcare cash plan: Private healthcare for your peace of mind.
* Pawternity Leave: A day off for welcoming a new pet.
* Community Days: A day off to volunteer and support charities.
It’s a great place to work because of the people we employ. If our culture sounds like a good fit for you and you want to be part of our success story, then apply now!
Working for Citation, you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts, and more.
Pop in your details and we'll call you straight back. We'll get back to you as soon as we can.
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