We’re looking for a proactive analyst to join our Bureau Team, where we can work together to Optimise the world’s transition to net zero and beyond. Help us achieve our mission to deliver innovative solutions that help businesses make the two degrees of change. About the role As Bureau Analyst within Optimised, you will be part of the Bureau and Recharging team, responsible for providing a high level of customer satisfaction through accurate and effective service delivery. This role can be based in either our Blackpool or Bristol office The role will include validating utility invoices and meter reads in our data management system, creating recharges for tenants, processing change of tenancies, as well as creating various detailed reports for our clients. What you’ll actually do Provide an excellent client experience to internal and external stakeholders. Handle queries via all typical channels in line with internal KPI’s. Complete invoice checking and tariff-based validation on all components of electricity & gas invoices. Generate batches of invoices, analysing the costs against previous periods, and looking for and reviewing anomalies. Keep query and savings logs up to date. Raise queries and resolve errors with suppliers when invoices are incorrect Produce weekly batch files for clients to process payments Processing and following up on change of tenancies. Creating and delivering monthly/scheduled recharge invoices to tenants Calculating targets and budgets and reviewing on-accounts where required Produce portfolio-wide reports and issuing to clients accordingly Assist with and managing new connections and disconnections. Drive continual improvement in our billing systems and processes Ensure that core processes are documented and that efficiencies are identified and implemented Attend client meetings with Account Managers Mentor new and less experienced team members. Keep skills up to date with skills and developments in the role/expertise and share with the wider team Convey real passion and belief in the business and support the drive to a net zero world. Provide a contribution to continuous collaboration and innovation. Support managers in the provision of Health, Safety and Wellbeing in the workplace. Adhere to company policy, guidelines and standard operating procedures. Ensure you act as a role model, work collaboratively, act professionally and enhance positive morale and well-being at internal/external events. Adhere to and demonstrate our core values: Customer Intimate, Own The Outcome, Do The Right Thing, Innovate and Teamwork. What you’ll need Strong analytical skills and attention to detail Excellent communication skills; the ability to communicate complex utility issues with suppliers, clients and internal stakeholders Strong working knowledge of Microsoft Office applications, especially Excel – be confident to manipulate data, formatting data, creating and reviewing formulas Familiarity with systems and billing Customer Service Experience - strong investigation skills and the ability to follow queries through from the start to the end. Eligibility to work in the UK About you Have an underlying interest in energy industry Strong understanding of all components of an electricity & gas bill Problem Solving skills Proactive attitude that brings drive, energy and passion to the role Promotes a culture of inclusivity Passionate about social or environmental issues with a mission-driven mindset About us Optimised deliver quantifiable business outcomes to commercial businesses through a comprehensive suite of energy, renewables and sustainability services and technologies while driving a net zero carbon agenda. With a combined team of highly trained professionals, Optimised operates from four office locations including Ashby, Blackpool, Bristol and Sittingbourne; providing national coverage. As a team, we’re easy going and take great pride in our work and we’re all striving to support sustainability. Optimised is a certified B Corp, which means it has met rigorous standards of social and environmental performance, accountability, and transparency and we strive to run a professional, inclusive and transparent environment with like-minded people. What is it like to work with us: We strongly believe that our success depends on its culture and recognise that it’s our people who are our greatest asset. We ensure our employees have the opportunity to work in a unique, fun and flexible environment, while having the support to perform to the best of their ability. We make sure we celebrate our milestones and regularly collaborate. On top of any localised events, we ensure our entire company can come together; to celebrate at our annual conference and after party. What we offer As well as our down to earth culture and our shared vision to optimise the world to net zero and beyond, we also have a great benefits package; 25 days annual leave increasing to 28 with length of service ( bank holidays) Option to buy / sell up to 3 days annual leave Personal Pension Scheme (Up to 5% Matched) Life Insurance & Award-winning Employee Assistance Helpline and Online GP Service A professional development and sustainability allowance Private Medical Insurance (opt in) EV car and cycle to work scheme Annual Railcard and Flu Jab & Eye Test Enhanced Family Leave 2 x sustainable holiday travel days 1 day to volunteer for a charity of your choice Up to one professional membership fee per year Recommend a Friend Scheme Hybrid working (role dependant) Interested? If you are interested and think you can help us achieve our mission to net zero, please send your CV along with a covering letter via [email protected] Please notify of us of any factors affecting your availability, should you be invited to interview. We are committed to creating an inclusive and flexible working environment, that promotes diversity. We encourage you to apply even if you may not have all the experience listed in the advert or seeking an alternative working pattern. We recognise that talent comes in various forms, and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. In your application, please feel free to note which pronouns you use.