Are you passionate about delivering excellent customer service?
Are you good at building positive working relationships?
Do you want to make a difference?
Do you enjoy working in a fast-paced environment?
If the answer is yes, we would like you to join us at Southampton City Council as a Service Support Officer. We have a permanent opportunity and two 12 month fixed term contracts. These are full time positions.
Our Service Support Officers are the first point of contact for all our customers and service areas. As a Service Support Officer, you will communicate well and take ownership to deliver excellent customer service. You will be the first point of contact for our customers, resolving queries, signposting people to the right place and ensuring all service requests are handled efficiently.
About the team:
Our Service Support Officers work collaboratively across multi channels to maintain a high-quality service to all our customers. This is a fast-paced role in which high attention to detail is crucial in getting things right for our customers. We pride ourselves on listening to our customers and putting them at the heart of everything we do, so we want you to have a passion for helping people, with an ability to listen and show empathy to build rapport with your customers. This is a great role if you want to make a difference to people’s lives and get involved in a wide range of services that support the city of Southampton.
We constantly want to improve how we serve our customers so we ask you to promote our digital channels and use customer feedback to identify how we can ensure our customer journeys stay easy, effective and convenient.
Once fully trained we offer flexible office/home working patterns *role dependent.
As a crucial part of the team we will train, coach and support you to be the best you can be and there are many opportunities to develop your career with Southampton City Council.
Interviews will take place week commencing 9th December 2025. Please take your time to answer the application questions as we use this information to shortlist for interview.
About you:
* Excellent customer service skills
* Confident communicator in multi channels (telephone/e-mail/letter)
* Quick learner and competent with IT systems
* Good organisational skills/time management
What we can offer you:
Here at SCC we have a range of different perks and benefits, a few examples can be found below.
* A generous local government pension scheme.
* Hybrid working arrangements (role dependant).
* 25 days annual leave (pro rata), plus bank holidays.
* Online Benefits – salary sacrifice schemes, benefits and discounts.
* Great local transport links.
* Employee assistance programme with access to our health wellbeing and support.
For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)
Contact details for informal discussion:
For further information and details regarding the role, please contact Louise Child at louise.child@southampton.gov.uk
Recruitment contact details:
Email: recruitment@southampton.gov.uk
Tel: 023 8083 4033
For more information about SCC please visit Southampton City Council
Follow us on social media for regular updates on our featured jobs and latest news.
Twitter Facebook YouTube
#J-18808-Ljbffr