Job summary
The CareCo-ordinator in HIPC Network will have a key role in supporting SafeguardingLead GPs to protect our most vulnerable patients.
Work withinHIPC GP Practices to provide central co-ordination for safeguarding informationand communication to support care planning. The role will be GP facing with thecore responsibility of maintaining consistent protocols regarding safeguardinginformation across the network.
Support theaudit and research of safeguarding practice within the PCN and disseminatelearning to colleagues to improve safeguarding practice across the PCN.
To overseesafeguarding administration, document handling, record management andcommunication with partner organisations.
Work withina multi-disciplinary team to aid liaison between the Primary Care Network team,Multi Agency Safeguarding Hub and the ICB.
The PCNCare Coordinator will support GP practices within the Primary Care Network,working within professional and clinical boundaries as part of an establishedmulti-disciplinary team to deliver timely and personalised care for patients,and deliver key objectives of the Primary Care Network DES.
This post willparticularly be supporting the early cancer diagnosis and cancer care qualityimprovement work by supporting practices to improve their processes, achievetheir targets and working with patients to help them ensure they have the rightsupport at each stage of their journey.
Main duties of the job
Weare looking for someone who is hardworking, organised with great interpersonalskills who will be committed to delivering the highest quality of care for ourPCN. If you have what it takes and have theexperience as follows, we would like to hear from you:
1. Experiencein a patient focused environment
2. Evidence of experience in wide range of administrative systems and software programmes
3. Experience of planning and organising complex meetings/agendas
4. Evidence of working with IT systems
5. Evidence of ability to support collation and analysis of data
6. Excellent verbal and written skills
7. Ability of provide and receive complex information
8. Excellent interpersonal skills
9. Excellent team player
This list is notexhaustive and can be amended as required.
About us
HIPC (HolisticPatient Centred Care) PCN are a groupof practices working together to focus on local patient care. We are a small multi-disciplinary team, covering 5 practices across Stoke North area, covering a total population of 42,000+.
We have a strong leadership, led by our PCN Clinical Director and a supportive management team.
We are looking at expanding our team which currently includes clinical pharmacists, apharmacy technician, dieticians, mental health practitioner, care co-ordinator and a social prescriber.
We are a very forward thinking and innovative PCN who utilises to the full, the skills and experience of our team members. We have a flexible approach and will consider full time/part time or job share opportunities.
We are support of professional development and pride ourselves supporting peer support for this new role whilst working in a supportive and friendly environmnet.
We workcollaboratively with our local North Staffordshire GP Federation who support coreGeneral Practice and sustaining the future for General Practice. The Federation are facilitating andsupporting the recruitment of the new roles within our Primary Care Network.
Job description
Job responsibilities
Cancer:
Coordinate contact with the practice, ensuring all newly diagnosed cancerpatients are aware of the services available to them.
Manage the two week wait cancer referrals and other tests process withinthe practice which includes monitoring patients who have been referred via thesuspected cancer referral pathway into secondary care to ensure they have beenseen within the timeframe. Supporting patients and GPs with the management ofissues with Secondary care.
Producing information monthly about new cancer diagnosis and any learningthat has been identified so it can be presented at the monthly governancemeeting.
Making sure patients have the tests they are scheduled to have forexample annual prostate tests, FIT tests, blood tests which are necessary todetect or identify changes that may require GP action.
Proactively inviting cervical screening patients in, explaining theimportance of screening, allaying fears and increasing uptake.
Following up non responders for Breast Screening and Bowel Cancerscreening and trying to increase uptake by explaining the processes andbenefits.
Working to target non responders and hard to reach patients to increaseall screening uptake.
EOLC/Complex patients
Supporting with the identification of palliative care patients, ensuringthey are coded correctly and getting the services they require.
Supporting with the identification of Moderately and Severely Frailpatients and ensure they are getting the services they require, at home ifneeded.
Ensure End of Life care and complex needs patients are getting regularreviews with clinicians and an annual review to assess their needs and thingssuch as resuscitation preference where appropriate.
Ensuring that Do Not Attempt Resuscitation requests are completedcorrectly and information coded on shared records. Reviewing records ofdeceased patients with a DNAR to see if their wishes were followed.
Make referral for patients and their carers across health and careservices, working closely with social prescribing link workers, health andwellbeing coaches and other primary care professionals.
Learning Disabilities
Work with all patients on the learning disability register to ensure theyhave their annual reviews and attend for regular testing when appropriate.
Work with carers to facilitate appointments.
Ensure the uptake of screening and vaccinations for these patients is ashigh as possible.
Ensure literature sent to patients is LD friendly.
On a monthly basis monitor hospitalisations of patients with LD andreport data at the monthly governance meeting, liaising with GPs to identifyif earlier intervention from the practice could have prevented thehospitalisation.
Organise and participate in any LD Death audits and present findings toclinical team.
Liaise on a weekly basis with the LD Care Home Manager.
Organise the annual review day with the multi disciplinary team includingGP, LD Nurse and Pharmacist.
Ensure the LD care home manager is able to access the practice easilyabout care for the residents.
Safeguarding
To oversee the workflow of safeguarding reports and documents and ensurethey are circulated to appropriate clinicians in line with practicesafeguarding policies.
To summarise and code the documents into the relevant specific templates,highlighting to patients registered GPs anything significant.
To maintain a register of children on Child Protection Plans, Child inNeed plans and those children deemed to cause for concern.
To ensure the correct coding is added to patient records to aidclinicians in identifying those children and adults who are cause for concern.
To add alerts to parent records, those who have a child on a safeguardingplan.
Any other tasks delegated by practices, suitable to the candidatesstrengths.
To contribute to data collection and audit in relation to safeguarding tosupport and improve standards for safeguarding practice across the PCN.
Other
Undertake new patient health checks.
Carry out baseline observations such as pulse oximetry, blood pressure,temperature, pulse rate, recording findings accurately.
Support the nursing teams with health promotion programmes and chronicdisease clinics.
Assist with answering calls and booking appointments for the first houron the mornings you start at 8 am.
Support the reception team with cover the reception desk when they areshort staffed.
Liaising with other health professionals as required, to deliverpersonalised care.
Constant review of processes to identify improvements in systems andprocedures.
Ensure patients of patient on high risk drugs have regular blood tests.
Support with and undertake the call and recall for vaccination campaignsto ensure the highest possible uptake COVID, Flu.
Work closely with the PCN social prescribing link worker and MentalHealth Practitioner.
Work proactively with the PCN pharmacist to support medication reviewsand regular drug monitoring requirements.
Ensure all coordinated activity is documented and coded accurately.
Build relationships with our community service providers.
Raise awareness within the PCN of shared decision making and decisionsupport tools.
Help patients to manage their needs through answering queries, making andmanaging appointments, and ensuring that people have good quality written orverbal information to help them make choices about their care.
Provide coordination and navigation for people and their carers acrosshealth and care services, working closely with social prescribing link workers,health and wellbeing coaches and other primary care professionals.
PROFESSIONAL INTEGRITY
Participate in anytraining programme implemented by the PCN as part of this employment, suchtraining to include:
Participation in an annualindividual performance review, including taking responsibility for maintaininga record of own personal and/or professional development.
Taking responsibility forown development, learning and performance and demonstrating skills andactivities to others who are undertaking similar work.
To work in accordance withhealth and safety policies and procedures including reporting and recording anyhealth and safety incident or accident.
Adhere to host employersadult and children safeguarding policies and procedures.
This job description is not exhaustive, and duties may vary withthe requirements of the PCN.
Person Specification
Experience
Essential
10. Experience of working under own direction
11. Experience in a patient focused environment
12. Evidence of experience in wide range of administrative systems and software programmes
Desirable
13. Experience of supporting service improvement
14. Previous experience in NHS/Primary Care/Local Authority role
15. Experience working as a Health Care Support
Skills / Competencies
Essential
16. Experience of planning and organising complex meetings/agendas
17. Evidence of working with IT systems
18. Evidence of ability to support collation and analysis of data
19. Excellent verbal and written skills
20. Ability to provide and receive complex information
21. Excellent interpersonal skills
Desirable
22. Experience of using a medical software package SystmOne and EMIS Web
23. Proven track record of effective use of networking and influencing skills
Disposition/Attitudes
Essential
24. Demonstrable ability to show kindness and compassion
25. Demonstrate ability to reflect and learn from situations
26. Identifies difficulties as challenges and works with others to identify solutions
27. Demonstrates co-operative team working and awareness of the roles of other professionals
28. Able to work on own initiative, organising and prioritising own workload to set deadlines
29. Ability to adapt and change approach as circumstance dictates
30. Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work
31. Understanding of and commitment to equality of opportunity and good working relationships
32. An ability to maintain confidentiality and trust
33. Can do attitude, able to maintain positivity in the face of adversity
34. Good time keeping
35. Flexible approach to work
36. Ability to work flexibly across days of the week
Qualifications
Essential
37. NVQ Level 3 or equivalent level of knowledge in office procedures Healthcare qualification or equivalent level
Desirable
38. New patient medicals including height, weight, BP, pulse
39. Phlebotomy certification/ ECGs