As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. Why not join us as a Customer Service Assistant?
This role is part-time, working 22.2 hours per week.
Day to day duties of the role
* To provide a responsive reception service ensuring exemplary standards which exceed customer expectations, and maintain the Colleges outstanding reputation.
* To assist switchboard services to ensure the achievement of a minimum standard of 95% answer rate.
* To provide a clerical support to the CIS team where required.
* To assist with all communication services including, but not limited to, Livechat, email and WhatsApp.
Required skills and qualifications
* Team player, committed to working effectively and supportively with others, both within the department and the wider college.
* Professional, warm and friendly manor with exceptional interpersonal skills.
* Exceptional organisational skills.
* Demonstrate a polite, effective and efficient phone manner.
Benefits
1. Generous holiday entitlement
2. 2-week Christmas closure
3. Potential for hybrid working opportunities
4. Dedicated staff welfare officer and wellbeing champions
5. Generous pension scheme
6. Local and national staff discounts
7. Fr...