Job summary This dynamic role is the perfect opportunity for someone who is looking to either start, develop or continue a profession in the healthcare industry with opportunities to support patient care pro-actively as well as with their on-the-day queries. As the first point of contact for patients contacting the Practice, a successful candidate will ensure that enquiries from patients are dealt with efficiently and courteously to the mutual satisfaction of our partners and patients. Main duties of the job To liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers, responding appropriately to sensitive enquiries to ensure a satisfactory outcome Responsible for answering incoming calls and emails, dealing with requests for information effectively Managing patient flow through the practice, utilising patient triage processes to ensure the best care for patients with relevant healthcare professionals. To reschedule appointments and clinics when requested and by the deadlines specified, using the computerised system. To maintain and update patient records as appropriate Process incoming and outgoing correspondence, adding required clinical read-code to patient records where appropriate To ensure appropriate handover of information relating to reception/ administrative work To support with patient recalls, providing pro-active care to patients suffering with long-term health conditions. About us Molebridge practice is a relatively small practice of around 6000 patients managed across 2 sites; we are a close-knit and supportive team and are looking to expand with like-minded, caring individuals who have an interest in supporting their local population. Staff wellbeing is a top priority and the practice has invested in a staff wellbeing support service which is available to all staff to support with a range of difficulties in and outside of work, should they wish to access it. Date posted 12 February 2025 Pay scheme Agenda for change Band Band 2 Salary £12.21 an hour Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number A5706-25-0000 Job locations Medical Centre Kingston Road Leatherhead Surrey KT22 7PZ 3 Cannonside Fetcham Leatherhead Surrey KT22 9LE Job description Job responsibilities 1. JOB DETAILS Job title:Receptionist & Patient Administrator Accountable to:Practice Manager Location:Leatherhead & Fetcham practice sites 2. JOB SUMMARY To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. As the first point of contact for patients contacting the Practice, a successful candidate will ensure that enquiries from patients are dealt with efficiently and courteously to the mutual satisfaction of our partners and patients. This dynamic role is the perfect opportunity for someone who is looking to either start, develop or continue a profession in the healthcare industry with opportunities to support patient care pro-actively as well as with their on-the-day queries. Molebridge practice is a relatively small practice of around 6000 patients across 2 sites; we are a close-knit and supportive team and are looking to expand with like-minded, caring individuals who have an interest in supporting their local population. 3. DUTIES AND RESPONSIBILITIES OF THE POST To liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers, responding appropriately to sensitive enquiries to ensure a satisfactory outcome Responsible for answering incoming calls and emails, dealing with requests for information effectively Managing patient flow through the practice, utilising patient triage processes to ensure the best care for patients with relevant healthcare professionals. To reschedule appointments and clinics when requested and by the deadlines specified, using the computerised system. To maintain and update patient records as appropriate Process incoming and outgoing correspondence, adding required clinical read-code to patient records where appropriate To ensure appropriate handover of information relating to reception/ administrative work To support with patient recalls, providing pro-active care to patients suffering with long-term health conditions. 4. OVERVIEW OF THE ORGANISATION Molebridge practice is a relatively small practice of around 6000 patients managed across 2 sites; we are a close-knit and supportive team and are looking to expand with like-minded, caring individuals who have an interest in supporting their local population. Staff wellbeing is a top priority and the practice has invested in a staff wellbeing support service which is available to all staff to support with a range of difficulties in and outside of work, should they wish to access it. Job description Job responsibilities 1. JOB DETAILS Job title:Receptionist & Patient Administrator Accountable to:Practice Manager Location:Leatherhead & Fetcham practice sites 2. JOB SUMMARY To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. As the first point of contact for patients contacting the Practice, a successful candidate will ensure that enquiries from patients are dealt with efficiently and courteously to the mutual satisfaction of our partners and patients. This dynamic role is the perfect opportunity for someone who is looking to either start, develop or continue a profession in the healthcare industry with opportunities to support patient care pro-actively as well as with their on-the-day queries. Molebridge practice is a relatively small practice of around 6000 patients across 2 sites; we are a close-knit and supportive team and are looking to expand with like-minded, caring individuals who have an interest in supporting their local population. 3. DUTIES AND RESPONSIBILITIES OF THE POST To liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers, responding appropriately to sensitive enquiries to ensure a satisfactory outcome Responsible for answering incoming calls and emails, dealing with requests for information effectively Managing patient flow through the practice, utilising patient triage processes to ensure the best care for patients with relevant healthcare professionals. To reschedule appointments and clinics when requested and by the deadlines specified, using the computerised system. To maintain and update patient records as appropriate Process incoming and outgoing correspondence, adding required clinical read-code to patient records where appropriate To ensure appropriate handover of information relating to reception/ administrative work To support with patient recalls, providing pro-active care to patients suffering with long-term health conditions. 4. OVERVIEW OF THE ORGANISATION Molebridge practice is a relatively small practice of around 6000 patients managed across 2 sites; we are a close-knit and supportive team and are looking to expand with like-minded, caring individuals who have an interest in supporting their local population. Staff wellbeing is a top priority and the practice has invested in a staff wellbeing support service which is available to all staff to support with a range of difficulties in and outside of work, should they wish to access it. Person Specification Attributes Essential Can-do attitude to daily tasks, adversity and new ways of working. Patient focussed Working as part of a team Desirable Driving licence and own vehicle Experience Essential Computer literate and experience using a range of Microsoft packages and patient record systems/databases. Desirable Previous NHS experience in a reception/administration role Data protection in a health care environment Skills Essential Administration Ability to communicate effectively with a diverse group within the community Ability to maintain confidentiality at all times Ability to prioritise workload Excellent attention to detail to maintain accurate patient records Desirable EMIS familiarity Qualifications Essential A good standard of education - numerate and good standard of English. Person Specification Attributes Essential Can-do attitude to daily tasks, adversity and new ways of working. Patient focussed Working as part of a team Desirable Driving licence and own vehicle Experience Essential Computer literate and experience using a range of Microsoft packages and patient record systems/databases. Desirable Previous NHS experience in a reception/administration role Data protection in a health care environment Skills Essential Administration Ability to communicate effectively with a diverse group within the community Ability to maintain confidentiality at all times Ability to prioritise workload Excellent attention to detail to maintain accurate patient records Desirable EMIS familiarity Qualifications Essential A good standard of education - numerate and good standard of English. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Molebridge Practice Address Medical Centre Kingston Road Leatherhead Surrey KT22 7PZ Employer's website https://www.themolebridgepractice.nhs.uk/ (Opens in a new tab)