Employer: South Western Ambulance Service NHS Foundation Trust
Employer type: NHS
Site: Trust Headquarters
Town: Exeter
Salary: £29,970 - £36,483 per annum
Salary period: Yearly
Closing: 02/12/2024 23:59
Job overview
Reporting to the Desktop Support Manager, you will be responsible for the efficient and effective support of IT systems and services throughout the Trust, to support first class patient care.
As part of the Desktop team, you will be supplying 2nd line Desktop support to our users. You will be an escalation point for 1st line Service Desk and work with technical specialists at 3rd line, projects, and within our Supplier base.
Main duties of the job
For further details and for the main duties of this role, please see the attached job description where this is outlined.
Working for our organisation
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes, and bars.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.
In return, we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
* A standard working week of 37.5 hours
* Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
* Pay enhancements for out of hours, shift, and overtime working
* Career and salary progression
* Car leasing scheme
* Free parking across Trust sites
* Staff networks
* Wide range of discounts from various organisations across the UK
Detailed job description and main responsibilities
For full details regarding the main responsibilities for role please see the attached job description and person specification.
Person specification
Previous Experience
* Reasonable experience in a similar environment
* Experience of Microsoft operating systems
* Thorough understanding of Microsoft Office products
* Experience of computer networks
Education & Qualifications
* 4 GCSEs or equivalent, including English & Mathematics
* HNC/HND or equivalent in Computer Skills / experience
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