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Join Our Hotel Team as a Front Office Member
We are seeking a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.
Responsibilities:
* Provide exceptional customer service during check-in, check-out, and inquiries
* Handle guest requests and concerns promptly to ensure satisfaction
* Answer calls and emails, manage reservations, and maintain guest information
* Assist with administrative tasks such as billing and record-keeping
* Coordinate with hotel departments to ensure smooth operations
Employee Benefits:
* Employee discounts on bedroom rates across the LGH hotel portfolio
* Access to the IHG employee room benefit program (T&Cs apply)
* Shopping discounts on groceries, fashion, travel, utilities, and holidays
* Eye care, legal & financial advice, counseling sessions
* Cycle to work scheme, wellbeing support, fitness videos, recipes, health tips
* Wellbeing podcasts, TV, breathing exercises, 24/7 support line
* Team rewards & recognition, free meals on duty, free parking
Ideal Candidate:
* Experience in a customer-facing role, preferably in hospitality
* Excellent communication and interpersonal skills with a friendly demeanor
* Ability to multitask in a fast-paced environment
* Familiarity with reservation and property management systems
* Flexible availability including weekends and holidays
If you are passionate about hospitality and delivering excellent customer service, we would love to hear from you.
About Our Hotel:
Our hotel features 149 bedrooms and a variety of dining options, including a refurbished lobby lounge and 'Marcos' Italian restaurant. We offer 24-hour room service and a fully equipped fitness club to ensure a comfortable stay for our guests.
About LGH Hotels Management:
We are a growing hotel management company with 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join us to build a rewarding career in the hospitality industry.
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