Job summary We have an exciting opportunity for a highly motivated and enthusiastic Band 4 Endoscopy Booking Administrator to join our friendly and busy team of health professionals in the Endoscopy Unit at Croydon University Hospital. This will be a fixed term contract (12 months) to cover maternity leave absence. The successful candidate will be the first point of contact for patients and visitors to the department and will be expected to provide comprehensive administrative/clerical and reception services. We are looking for a candidate with excellent communication skills, the ability to work as part of a team and to prioritise/organise their own workload. The right candidate will be sympathetic and sensitive to the requirements of staff, patients and other service users, whether communicating by telephone or face-to-face, including dealing with difficult or demanding situations. In return, we offer structured training in a supportive environment. Main duties of the job Endoscopy Booking Administrator Band 4, Full-time Monday - Friday 09:00 - 17:00 We have an exciting opportunity for a highly motivated and enthusiastic Band 4 Endoscopy Booking Administrator to join our friendly and busy team of health professionals in the Endoscopy Unit at Croydon University Hospital. This will be a fixed term contract (12 months) to cover maternity leave absence. The successful candidate will be the first point of contact for patients and visitors to the department and will be expected to provide comprehensive administrative/clerical and reception services. We are looking for a candidate with excellent communication skills, the ability to work as part of a team and to prioritise/organise their own workload. The right candidate will be sympathetic and sensitive to the requirements of staff, patients and other service users, whether communicating by telephone or face-to-face, including dealing with difficult or demanding situations. In return, we offer structured training in a supportive environment. Proposed Interview Date - TBC About us Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development. Date posted 22 January 2025 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year pro rata per annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 199-NN-6684188-FM-MT-Z Job locations Croydon University Hospital 530 London Road, Thornton Heath, Surrey, CR7 7YE Croydon CR7 7YE Job description Job responsibilities Please see the attached supporting document which contains more information about the role in the job description and person specification Job description Job responsibilities Please see the attached supporting document which contains more information about the role in the job description and person specification Person Specification Qualifications Essential Educated to GCSE level or equivalent, including Grade C or higher in English and Maths (2) (2) NVQ Level 2 or equivalent (1) (1) Desirable On-going personal development courses/interests Experience and knowledge Essential Knowledge of DM01 standard Experience with managing PTL (patient tracking list) Understanding of Endoscopy terminology e.g procedure/diagnosis/treatments Understanding of 2WW, Urgent, Routine diagnostic timeframes Desirable Attendance at MDT meetings Ability to manage excel spreadsheets to incorporate accurate data Qualities Essential Familiar with working in a fast paced environment with time constaints Demonstrates understanding of importance of maintaining privacy and dignity Ability to work seamlessly with clinical and non-clinical colleagues Person Specification Qualifications Essential Educated to GCSE level or equivalent, including Grade C or higher in English and Maths (2) (2) NVQ Level 2 or equivalent (1) (1) Desirable On-going personal development courses/interests Experience and knowledge Essential Knowledge of DM01 standard Experience with managing PTL (patient tracking list) Understanding of Endoscopy terminology e.g procedure/diagnosis/treatments Understanding of 2WW, Urgent, Routine diagnostic timeframes Desirable Attendance at MDT meetings Ability to manage excel spreadsheets to incorporate accurate data Qualities Essential Familiar with working in a fast paced environment with time constaints Demonstrates understanding of importance of maintaining privacy and dignity Ability to work seamlessly with clinical and non-clinical colleagues Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Croydon Health Services NHS Trust Address Croydon University Hospital 530 London Road, Thornton Heath, Surrey, CR7 7YE Croydon CR7 7YE Employer's website https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)