Our client is seeking a dedicated Customer Account Manager to join their dynamic team. With a strong commitment to customer satisfaction, our client is renowned for delivering exceptional service. They are passionate about empowering their clients and maintaining long-lasting relationships. As an integral part of their team, you will have the opportunity to make a significant impact and grow professionally.
Position Overview:
As a Customer Account Manager, you will be responsible for managing a portfolio of key accounts and ensuring client satisfaction. You will serve as the primary point of contact for clients, providing expert guidance, resolving issues, and identifying opportunities for growth. Building strong relationships is essential, as you will collaborate with cross-functional teams to meet client needs. Additionally, you will play a vital role in driving revenue growth by upselling products and services.
Key Responsibilities:
1. Manage a portfolio of key accounts, serving as the primary contact.
2. Build and maintain strong relationships with clients to understand their business needs.
3. Identify opportunities for growth and present tailored solutions.
4. Address client inquiries, resolving issues effectively and in a timely manner.
5. Collaborate with internal teams to ensure seamless service delivery.
6. Drive revenue growth by upselling products and services.
7. Provide accurate and timely reporting on account status and performance.
Requirements:
1. Previous experience in a customer-facing role, ideally as an Account Manager.
2. Exceptional interpersonal and communication skills.
3. Strong problem-solving and negotiation abilities.
4. Proven track record of achieving sales targets.
5. Valid driver's licence and willingness to travel when necessary.
If you are a dedicated and results-oriented professional with a passion for building strong client relationships, please apply with your updated CV. Our client offers a competitive salary package, ongoing professional development opportunities, and a supportive work environment. Join their team and take the next step in your career!
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