Job Description
Colony Business Systems, an industry leader for over 57 years and a 55-year full-line Canon Dealer and Service Center, is currently looking for a professional Field Service Technician to work in the Lancaster, York, Harrisburg Pennsylvania, and surrounding markets.
Qualifications
* High school diploma required
* Valid driver’s license, clean driving record, and reliable transportation
* Possess strong problem-solving and client service skills
* Possess electronic training and good mechanical aptitude
* Ability to troubleshoot a problem from symptom to cause
* Basic understanding of computers and networking
* Ability to work independently and take ownership of service calls without supervision
* Accurately maintain, inventory, and carry parts
* Ability to thrive in a fast-paced, high-tech environment
* Must be able to move and lift up to 60 pounds
* Have an eagerness to learn and occasionally travel out-of-town for training
Responsibilities
* Primarily focused on the Canon product line
* The Field Service Technician will provide onsite client support, maintain and integrate commercial copiers, printers, and specialty products
* Effectively troubleshoot and repair a wide variety of copiers, printers, wide-format, and Digital Press devices
* Develop and maintain a productive and positive relationship with the client base to ensure customer satisfaction
* Manage time and customer expectations/requirements in a geographical territory
* Comply with company policies and procedures
* Achieve and maintain company benchmark performance
* Engage in continuous product training
* Cross-reference multiple resources to troubleshoot issues
* Document installation and repairs
* Maintain all tools and equipment used during service calls
* Educate customers on proper usage
* Accurately manage, maintain, inventory, and carry replacement parts and equipment
Excellent Compensation, Benefits, Paid Time Off & Mileage Reimbursement - SALARY COMMENSURATE WITH EXPERIENCE AND TRAINING/CERTIFICATIONS
Company Description: Established in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management, and Professional Services solutions to large and small businesses within the South Central Pennsylvania/Susquehanna Valley area. Treating customers like family for over 50 years!
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