And the job listing Expires on December 24, 2024
Full-Time Job: Hospitality, Events & Tourism
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The Challenge
Be a part of the State you love! Join the Asheville Driver License Office team and make a difference.
In this role, you will:
* Be the face of DMV and help us reduce our wait times while improving customer service in a high volume environment.
* Administer driving eligibility tests.
* Evaluate customers applying for classified Driver Licenses, Commercial Driver Licenses, Learner’s permits, and ID cards.
* Confirm customer’s knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observe/evaluate driving skills by riding with customers in their personal vehicle on a road test in all types of weather.
* Serve as a public advisor identifying possible health concerns with drivers.
* Advise customers of other available service programs.
* Help us reduce wait times and deliver excellent customer service.
* Ensure customer and court-ordered data is entered accurately into our reporting system.
What You Bring:
* Experience explaining policy, procedures, and/or laws to customers or the public.
* Excellent customer service skills with diverse customers.
* Friendly, enthusiastic, and enjoy serving customers.
* Skills to enter data into our online databases and be a quick learner of our systems.
* Good decision making skills to evaluate information, research, report and make determinations for action.
* A collaborative team player skilled at working out solutions.
* Good typing skills and experience writing communications.
* A Driver’s License with no more than 5 active points and no suspensions/revocations within last 10 years in any state.
* Experience with cash collection and disbursement is helpful.
* Flexibility to travel during the day and overnight on short notice.
* Ability to attend, complete, and pass a certification training requiring overnight stay Monday-Friday for 4 – 7 weeks.
Notes:
* We will conduct a background check with an associated fee.
* A typing test may be administered at your interview.
Education & Experience:
* High School/GED diploma, and
* 2+ years of clerical, administrative, or paraprofessional experience solving customer issues involving interviewing and explaining detailed information; or
* An equivalent combination of training and experience.
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