Deputy General Manager - Bristol Zerodegrees Microbrewery Deputy Manager Job Description Position: Deputy Manager Reports to: General Manager Overview: We are seeking an experienced and dynamic individual to join our team as a Deputy Manager at Zerodegrees Microbrewery. The Deputy Manager will play a vital role in supporting the General Manager in overseeing the daily operations of the brewery, ensuring exceptional customer service, and driving business growth. This position requires a strong understanding of the hospitality industry, excellent leadership skills, and a passion for craft beer. Key Responsibilities: Operations Management: Assist in managing all aspects of brewery operations, including bar service, food service, brewery tours, and events. Team Leadership: Supervise and motivate team members, providing training, guidance, and performance feedback. Customer Experience: Ensure a welcoming and enjoyable atmosphere for guests, addressing any concerns promptly and professionally. Sales & Profitability: Drive sales growth through effective marketing and promotional strategies, while maintaining cost control and maximizing profitability. Inventory & Supplies: Oversee inventory management, including ordering supplies, monitoring stock levels, and minimizing wastage. Compliance: Ensure adherence to all health and safety regulations, licensing requirements, and company policies. Qualifications: Experience: Minimum of 3 years of experience in a supervisory or management role within the hospitality industry, preferably in a brewery or similar setting. Beer Knowledge: Strong understanding of craft beer, brewing processes, and beer styles. Leadership Skills: Proven ability to lead and inspire a team, delegate tasks effectively, and provide constructive feedback. Customer Service: Exceptional interpersonal and communication skills with a focus on delivering outstanding customer service. Problem-Solving: Ability to identify and resolve operational issues efficiently and effectively. Financial Acumen: Strong financial skills, including budgeting, cost control, and sales analysis. Benefits: Competitive salary Opportunities for growth and development within the company Staff discounts on food and drinks A fun and dynamic work environment To Apply: Interested candidates should submit their resume and a cover letter highlighting their relevant experience and passion for the craft beer industry.