Customer Service Representative
Apply remote type Hybrid (8 days/month) locations GBR - Kingston time type Full time posted on Posted 6 Days Ago job requisition id R0046479
Our Company Values are at the heart of everything that we do. The Customer Service representative is responsible for ensuring that customer queries are dealt with quickly and efficiently whilst ensuring the highest standards of service are provided to our customers.
Working as part of a small team within the order processing, the Customer Services Administrator will be able to demonstrate excellent communication skills when answering customer queries via a range of mediums including e-mail and telephone. Predominantly, most queries will relate to billing, which will be resolved by utilising a range of databases to investigate, identify and fix billing errors, some of which can be complex in their nature.
The Customer Service Administrator will work closely with the order processing & account services Manager and other members of the team, as well as collaborating with other colleagues both within the Finance Department, sales, and other parts of the business. The ability to prioritise cases effectively, whilst meeting Key Performance Indicator targets and deadlines, is a key part of the role.
Excellent customer service skills and a high level of attention to detail are required, alongside the ability to work quickly and accurately. You should also possess good IT skills, including Microsoft Excel. A prior knowledge of SAP and/or SalesForce/SFDC would be an advantage; however, full training will be provided.
Skills:
1. Advanced Communication: Highly effective in both verbal and written exchanges.
2. Customer Insight: Deep understanding of customer behavior and needs.
3. Complex Problem-Solving: Ability to resolve advanced issues with innovative solutions.
4. Analytical Skills: Strong ability to analyze data and provide actionable insights.
5. Process Improvement: Skilled in optimizing customer service operations.
6. Industry Knowledge: Updated knowledge of relevant industry trends.
Be the Difference
If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.
We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.
You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.
About Wolters Kluwer
Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.
Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.
Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.
We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.
Building Diverse Teams
As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.
We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.
This principle is ingrained in our company values and articulated in our Code of Business Ethics.
At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.
Equal Opportunity Employer
Wolters Kluwer and all its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
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