As an Administration Manager, you will deputise on behalf of the Operations & Performance Manager of the Booking Centre, supporting the effective daily tasks and will act as the first point of call for any service escalations, issues and risks raised by the team and you will be required to work with management to resolve matters requiring escalation providing subject matter expertise to enable effective response and delivery. The role will consist of co-ordinating the service within the Booking Centre alongside acting as a source of advice and guidance regarding the service. Additionally we would expect you to provide support to the Management Team in developing and maintaining an effective and efficient administrative service which meets departmental, Trust and national standards, policies and procedures You will need to be proficient in the use of standard Microsoft Office packages. In addition to this, experience in the use of patient administration systems would be advantageous. This will require: Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures. Participation in the developing and updating of current local and Trust wide training packages in line with National guidance. Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources. Responsibility for departmental performance including participation in the setting of objectives and standards. Representing the department in appropriate forums. Continuous review/updating of administration policies and procedures and supporting documentation and or systems. Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust. Liaise with local ICT helpdesk to raise technical issues relating to relevant departmental IT systems Liaise with Local CCGs, GP surgeries, leads and specialties to ensure issues are resolved and information if communicated between the Trust and it partners. Acting as first point of call for any e-Referral Service escalations, issues and risks raised by the team. You will have a specialized area of focus; however, will be expected to provide cross-cover support as required to the Department. To deputise on behalf of the Operations and Performance Manager of Patient Access supporting the effective daily operation of the department. Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation. Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required. Co Responsibility for the education and development of the administrative staff including undertaking some Personal Development Reviews. To ensure an effective internal and external communication system within the department and Trust wide. Provision of an effective communication system both within the team and to internal and external agencies. Providing and improving services in line with Trust objectives and nationally agreed initiatives Motivating and persuading staff regarding changes to procedures and current practice Monitoring and providing reports to Senior Team in line with KPI Monitoring and assisting with the investigation of complaints in line with Trust guidelines, policies and procedures, instigating any immediate action required for reasons of health, safety and security. To continually contribute to patient and business improvement Agendas. Undertaking any project work as directed, including obtaining information from the Internet, collation, manipulation and reporting of data in order to produce reports and spreadsheets, Utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include Revenue Cycle, PowerChart, PM Office, EPR, PowerChart, e-Referral Service etc. Share ideas for potential service improvement. For further details of the job role please see attached job description.