Position: Full time, permanent Location: Hybrid between Office (London) & field based Salary: up to £45k performance bonus We’re looking for an energetic & highly motivated Business Development Manager to join our Operations Team. As a Business Development Manager, you will be responsible for executing commercial strategies and initiatives to drive sales for our growing hospitality brand. This is an exciting new role for Tortilla, joining a growing business. Focusing on developing local sales initiatives, brand partnerships and our corporate customer channels. Tortilla has an exciting opportunity to take advantage of the growing demand for corporate catering. Particularly in urban areas, where we are seeing our loyal fans want to share their love of burritos in their workplaces too Tortilla is already present on Just Eat for Business and Feedr. Now we are looking for someone to take this channel to the next level, through menu development, packaging optimisation, aggregator relationships, operations support, the delivery of strategic sales growth plans and the national roll out of Tortilla Delivers. This role is within our Operations function, reporting to the Director of Central Operations. You will work hand in hand with our Regional Operations Managers and General Managers across the UK, therefore nationwide travel is an essential part of this role. As part of this team, you will champion the customer & our people, ensuring everything you deliver is operationally efficient and the best for our customers. Duties & Responsibilities: There are two key pillars to this Business Development Manager role: main focus will be on brand partnerships and corporate catering channel lead, while also developing local sales initiatives. Corporate Catering channel lead: Lead, develop and execute a successful business strategy to optimise and promote the corporate catering channel to potential clients, such as corporations, businesses, and event organisers. Lead the corporate menu optimization project via ‘Tortilla Delivers’ through to launch. Work with the Marketing team to optimise all external communications channels to promote corporate catering. Plan and deliver a tool kit to support local marketing initiatives, to help the teams connect with the right businesses locally to grow the corporate ordering channel. Establish and maintain relationships with platform aggregators for corporate menus to support channel growth, agreeing joint business plans and marketing support. Review data and insights to identify opportunities and optimise and grow the channel ongoing to remain competitive in the sector. Regularly review & report on initiatives performance, benchmarking against our own objectives as well as market trends & competitor activity Developing Local Sales Initiatives & Brand Partnerships Lead, develop and execute a successful local store sales driving strategy, which can be applied throughout the business. Organise and attend national & local events working ensuring all deliver sales growth. Develop & grow Tortilla’s relationships with commercial business partners locally and nationally. Identify, commercialise, and deliver new opportunities for supplier and partner investment into Tortilla. Monitor sales data to ensure business targets are met and make data driven decisions to target growth areas. Skills, experience, and behaviours Strong experience of restaurant/QSR operations. Proven experience in an operational, sales or similar business development or commercial role. Robust knowledge of business and sales growth techniques Able to build positive working relationships with internal & external stakeholders. Commercial acumen, and ability to spot and go after commercial opportunities. Project management skills – ability to lead other functions to deliver initiatives on time and to meet KPI’s Strong organisational skills & eye for detail Critical thinker & problem solver, knows how to take a data-driven approach A love for food, particularly Mexican is ideal Benefits 25 days holiday bank holidays 10k potential annual bonus (based on KPIs) 100% discount on food at Tortilla & Chilango Pension contribution Perkbox membership (access to wellbeing programme & thousands of discounts) An exciting a staff socials diary of events ranging from summer socials, our annual conference, and famous Christmas parties and much more in between The Brand Founded in October 2007, Tortilla is the UK’s largest fast-casual Mexican restaurant group, offering a high-quality, affordable, and freshly prepared California-style Mexican menu. Tortilla was founded by Brandon and Jen Stephens after they identified a gap in the UK market for a high-quality, fun, and affordable fast-casual Mexican restaurant that was reminiscent of the taquerias of their native San Francisco—the self-proclaimed burrito capital of the world. We are committed to maintaining the authenticity of our ingredients and preparation methods - we do not have a single freezer on site Following a period of impressive growth, we operate a multichannel order strategy that enables customers to enjoy our fast, filling, fresh food across dine in, self-serve, take away, click & collect and delivery. This is supported by more than 65 Tortilla restaurants across the UK, 10 sites in Dubai and Saudi Arabia, and partnerships with leading delivery platforms. Tortilla has ambition to grow with exciting growth plans in Europe through company owned and franchise models.