Quality Support Administrator (Apprenticeships)
Contract term: Permanent, full-time
Hours: 37 hours over 5 days
Location: ALS Head office, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET
Salary: Grade 3 £24,243 rising to £26,500 per annum pro rata
If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!
What you’ll do:
Are you an organised and proactive team player with a passion for supporting learning and quality? We’re looking for a Quality Support Administrator to join our team at ALS to help ensure our training and learning provision runs smoothly behind the scenes.
This is an exciting opportunity for someone who enjoys variety, thrives on detail, and wants to make a difference by supporting learners and colleagues.
ALS is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role.
Why work for ALS?
ALS is part of the ACT family and are Wales’s largest Training Provider, ALS is all about people. With a family feel culture we believe our employees are our greatest asset. We’re all extremely passionate about making a positive difference to people’s lives by providing excellent learning programmes and opportunities.
Our Values:
At ALS, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.
Diversity statement
ALS is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you.
We are happy to consider an reasonable adjustments that candidates may need during the recruitment process, please drop us an email with your requirements.
What next?:
The Advert will close 02nd May 2025, we reserve the right to close this vacancy early if we receive sufficient applications for the role.
Applicants will be notified via email of application process (please check junk or spam folders)
An interview process consisting of:
A face to face interview at our Head Office with a work based task (for example - a micro teach, presentation or written task, full details will be provided before interview)
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
If you have any queries about the vacancy please feel free to contact us on recruitment@acttraining.org.uk.
Safeguarding
Our organisation is deeply committed to safeguarding the welfare of all learners and staff. We expect all employees to uphold this commitment as part of their role. Please note that the successful candidate will be required to undergo an enhanced DBS check.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .