Company Description An organisation with a strong purpose, vision and goal - we're all about living health confident. Position Quality Assurance Executive Part time – Up to 12 Month Maternity Cover Contract Worthing, West Sussex – Hybrid £11,713 Per Year Plus Various Company Benefits Join Sarah, Francis, Faye, Sarah, Abbie and Carol – Under the guidance of our QA Team Leader; Emma, and our QA Manager; Claire and become an integral part of our Quality Assurance team here at Bluecrest. Externally, they are a governance and quality focused team that excel in delivering high-quality feedback and value strong collaboration and communication. Internally, they are a supportive group that work hard, value individuality and will always have fun whilst getting the job done. If you choose to join us, you’ll play a key role in our overall quality management system with a focus on monitoring all customer focused communications and delivering feedback. What we can offer you in return Four free Health Assessments per year, which can be used by yourself, family or friends A further 50% off any additional testing 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top (pro rata for part time roles) SophosHome protection EAP Scheme Company sick pay scheme Enhanced family leave Life Insurance Employee referral bonus scheme of up to £1,000 Matched company pension (up to 5% or up to capped amount) Cycle to Work Scheme Employee Charity Sponsorship Scheme Discounted Gym Membership Home office allowance – yearly allowance of £130 to make working from home more comfortable After qualifying period & subject to terms and conditions and/or eligibility. Responsibilities Quality assess calls using quality framework to ensure great customer conversations are being delivered consistently. Work towards set volumes of calls reviewed at a pre-agreed deadline. Provide feedback to employees via an agreed cascade process. Identify compliance failures and provide relevant information to leadership. Work closely with Quality Assurance Manager and other key stake holders to drive continual improvement. Arrange calibration sessions with colleagues to standardise the way we assess calls and to develop QA framework. Build and maintain strong relationships with key stakeholders. The Hours Part time 17.5 hours per week To be completed between 8am to 4pm, Monday to Friday Up to 12 Month Contract Hybrid Requirements Highly organised, and IT literate. Able to work to targets set for volumes of calls reviewed. Work well under pressure whilst constantly achieving pre-agreed deadlines. Able to effectively communicate with colleagues. Clearly and concisely reporting to Quality Assurance Team Leader, Quality Assurance Manager, and other key stakeholders. Unbiased approach. Excellent knowledge of what great customer service and care looks like. Ability to identify opportunities to improve the way we can maintain and improve services for the business and customers. Contact Centre/ Call Quality Experience. Training / Coaching Experience. Experience working remotely in a suitable and quiet workspace. Other information The next steps… So, if you think you’ve got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better Equal Opportunities Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information. We base all our employment decisions on merit, job requirements and organisational needs. Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work. Other Info The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared. We kindly ask recruitment agencies to refrain from contacting us. Any personal information you share with us will be treated in line with our company Privacy Policy. At present we are unable to provide sponsorship of Visa’s for our vacancies