Answering any telephone enquiries in a polite and efficient manner. Filing results in patient files. Ordering patient files and notes. Ensuring that all patients have up to date VTE forms. Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit). Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc. Requesting and obtaining patient records and x-rays. Booking patient transport as required. Booking and rescheduling patient appointments when required. Direct admissions to the ward. Photocopying, scanning and faxing documents as required. Provide clerical support to the Nurse in Charge. Deliver referrals to the relevant departments. Make any relevant follow up appointments for patients. Assist with keeping the area clean and tidy. Log any maintenance work as when required. Demonstrates own work duties to new starters. Service Improvement and Audit To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients. To provide clerical support to the nursing staff on the ward for audits that they carry out. Housekeeping Duties To order stationary and general supplies to ensure the ward area is adequately covered. To ensure the nursing station/ward clerk area are kept generally tidy. Communications and Working Relationships To communicate with others in a polite and courteous manner at all times. The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public. The post holder should maintain patient confidentiality at all times. The post holder will be expected to act in accordance with all Trust policies and procedures at all times.