Elevation Recruitment Group, Business Support division are currently working with a successful manufacturing company based in Halifax to recruit for a German Speaking Customer Service Manager.
West Yorkshire Halifax £35,000 - £45,000Pension, Holiday
As the business grows, your role as Customer Service Manager involves leading the Customer Service team, ensuring a professional environment, and enhancing customer satisfaction to boost sales. Key responsibilities include:
* Managing, training, and mentoring the Customer Service team.
* Establishing relationships with stakeholders for process improvement.
* Coordinating with Commercial and Sales teams to enhance customer satisfaction.
* Setting and monitoring KPIs, and reporting on team performance.
* Establishing and maintaining Customer Service policies and procedures.
Requirements:
* Fluent English and German
* Strong communication and customer service management experience.
* Knowledge of customer service in a manufacturing environment.
* Attention to detail, organizational skills, and proficiency in Microsoft Office.
* Ability to resolve issues calmly and innovatively.
To register your interest, click to apply today.
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