Job summary The Endoscopy Department are looking to appoint a TCI Clerk to support the booking of elective activity. This role is based within the Endoscopy Unit at Arrowe Park Hospital working across 7 days on a 12 month fixed term contract. The successful candidate will have experience of using Cerner and ideally have TCI training, although this is not essential as training will be provided. They should have good people skills and be able to prioritise their own workload. Experience in a clinic setting would be an advantage. Main duties of the job Create, book, admit and discharge TCI encounters for patients.Arrange the booking, reception and follow up outpatient appointments.Complete all required documentation and computer records.Send out admissions letters and deals with all relevant enquires from patients, relatives and GP's etc.Deals with any difficulties relating to the admission of the patient, referring to a higher level if required.Ensure clear communications with the consultant and their secretary.Ensure cancelled appointments are refilled where possible by reviewing the waiting list.Ensure strict monitoring of patients waiting times, i.e. targets to be achieved.Liaise with multi-disciplinary staff regarding Consultants annual leave. About us All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients. Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has stunning coastline and beautiful countryside surroundings, with great activities for its residents. We are one of the largest and busiest acute Trusts in the Northwest of England, comprising of the Wirral's only Emergency Department. We provide a high-quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider Northwest footprint. We have approximately 855 beds trust-wide, and our financial turnover is in excess of £337m. The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales. Date posted 06 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 408-24-1277 Job locations Arrowe Park Hospital Arrowe Park Road Upton CH495PE Job description Job responsibilities Please see Job overview & attached Job description for further information about the TCI Clerk position available with WUTH. Visits to the Endoscopy Unit are welcomed for interested applicants. Job description Job responsibilities Please see Job overview & attached Job description for further information about the TCI Clerk position available with WUTH. Visits to the Endoscopy Unit are welcomed for interested applicants. Person Specification Qualifications, Specific Experience & Training Essential Minimum of 5 GCSE's at Grade A-C, including Maths and English At least 12 months experience of working with the public Desirable ECDL or equivalent Experience of working in the NHS Knowledge and Skills Essential Computer skills Desirable Good working knowledge of Cerner Personal Attributes Essential Ability to work well within a Team Polite, friendly approach and self-motivated Understand when to seek support and advice Knowledge and Skills Essential Proven problem solving skills Excellent communication skills, both written and verbal. Excellent customer care skills Knowledge of Government targets Good organisational skills Prioritising workload to meet deadlines Time management skills Desirable Knowledge of Trusts procedures of dealing with complaints Person Specification Qualifications, Specific Experience & Training Essential Minimum of 5 GCSE's at Grade A-C, including Maths and English At least 12 months experience of working with the public Desirable ECDL or equivalent Experience of working in the NHS Knowledge and Skills Essential Computer skills Desirable Good working knowledge of Cerner Personal Attributes Essential Ability to work well within a Team Polite, friendly approach and self-motivated Understand when to seek support and advice Knowledge and Skills Essential Proven problem solving skills Excellent communication skills, both written and verbal. Excellent customer care skills Knowledge of Government targets Good organisational skills Prioritising workload to meet deadlines Time management skills Desirable Knowledge of Trusts procedures of dealing with complaints Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Wirral University Teaching Hospitals NHS Trust Address Arrowe Park Hospital Arrowe Park Road Upton CH495PE Employer's website https://www.wuth.nhs.uk (Opens in a new tab)