Summary
We are looking for an enthusiastic Administration Apprentice to join our vibrant and friendly team. You will work within our admin department and will be supported through your qualification with real experience to complement your learning.
Wage
£12,480 a year
The current National Minimum Wage for apprentices is £6.40 an hour. As of April 2025 the national apprenticeship minimum wage will increase to £7.55
Training course
Business administrator (level 3)
Hours
Monday – Friday, 8.30am – 4.30pm with Half an hour unpaid lunch
37 hours 30 minutes a week
Possible start date
Saturday 29 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We are seeking a detail-oriented and organized Office Administrator to join our team at an electrical contracting company. In this role, you will provide essential administrative support to ensure the smooth operation of office tasks.
Your responsibilities will include handling phone calls, managing schedules, preparing documents, assisting with invoicing and billing, maintaining office supplies, and supporting the project management team with administrative tasks. Strong communication skills, a proactive attitude, and the ability to work efficiently in a fast-paced environment are essential.
Key Responsibilities:
* Answer and direct phone calls, emails, and other enquiries
* Assist in scheduling appointments and coordinating meetings
* Prepare and manage office documentation (invoices, contracts, reports)
* Maintain office supplies and equipment inventory
* Support project managers and team members with administrative tasks
* Assist in the preparation of quotations
* Perform other office-related duties as required
* Act within the limits of own competence and within agreed ways of working, following the relevant local and national standards, policies and protocols used in the workplace
* Contribute to the daily running and administration of an effective and efficient service or team
* Use communication methods and techniques to overcome barriers and meet individuals’ wishes, preferences and needs
* Maintain and further develop your own skills and knowledge
* Contribute to the quality of services by participating in improvement activities
Where you’ll work
14-15 WHEATLEY HALL BUS CENTRE
WHEATLEY HALL ROAD
DONCASTER
DN2 4LP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DN COLLEGES GROUP
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3 Apprenticeship Standard:
* Training will be at Doncaster College where you will access a wide range of facilities on offer
Day release
You will undertake the level 3 Business Administrator standard.
You will undertake Functional Skills for English and/or Maths if needed
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become an office manager of the future!
Requirements
Essential qualifications
GCSE in:
* Maths/English (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Physical fitness
Other requirements
You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW):