Join Our Client as a Customer Service Team Leader! 🌟
Are you a passionate leader ready to inspire a dynamic team? We are seeking an enthusiastic and forward-thinking Customer Service Team Leader to join our client's friendly organisation in the manufacturing industry.
Annual Salary: £30,000 💰
Flexible Working: Enjoy a hybrid setup with 37 hours per week.
Benefits:- Salary Sacrifice Pension with 5% employer contribution.
- Financial Advice Service.
- 25 days holiday + national holidays (increasing up to 30 days). 🌴
- Cycle to Work Scheme 🚴♂️.
- Rapid Access Therapy.
- Free Parking. 🚗
This role requires at least 3 days per week in a dog-friendly office in Gosforth, Newcastle upon Tyne.
Working Hours:
Official hours are 9-5 Monday to Thursday and 9-2 on Fridays, with flexitime managed to ensure office coverage.
Some weekend cover (up to 4 hours) is required on a rota basis to handle key customer communications.What You'll Do:
Oversee the performance of our dedicated customer service team, ensuring consistently high standards in resolving inquiries and maintaining engagement.
Organise staffing levels and weekend rotas to guarantee adequate coverage and seamless operations.
Develop and implement effective strategies and processes for efficient working practises.
Manage customer inquiries via email and telephone, taking ownership of escalations and feedback.
Cultivate strong...