Reporting to the Welcome Manager, you'll be part of a team of welcome service assistants working at Lizard and Penrose property and based at Kynance Cove, Lizard Point, and Gunwalloe.
What you'll be doing: Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated, and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You don't need to have all of the knowledge, skills, and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Minimum Requirements:
* Customer focused with an understanding of the importance of great service.
* A team player, but also able to work on your own initiative.
* Well organized and adaptable.
* Willing to learn new skills.
Salary: £11.64 per hour
Contract/duration: Fixed term contract until 30 September 2025
Hours/working pattern: Approx 6 hour days / 3-5 days per week - can be weather dependent but alternative work is available on those days. Includes weekend working. This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible.
Interview date: mid February 2025
Initial start date: 17th March 2025
The package: The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest, and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
* Flexible working whenever possible
* Employee assistance programme
#J-18808-Ljbffr