Merkur Slots Supervisor Days - Derby
Apply locations Derby
Time type: Full time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: March 14, 2025 (11 days left to apply)
Job requisition id: JR1001298
Position: Supervisor - Derby
Hours Per Week: 40
Pay Rate: £12.25 - £13.25 per hour
Night Rate: £13.25 per hour between 23:00 and 06:00
At MERKUR Slots, we are passionate about our customers and love giving them a warm welcome. Giving customers a great experience comes with ensuring we provide the best service that keeps them coming back to us time after time.
We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.
About you:
Working as a Supervisor, some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved, and maintaining morale and productivity. Industry and compliance training will be given.
1. Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
2. Excellent customer service skills
3. Attention to detail
4. Experience with leading and mentoring others
5. Ability to be flexible and adaptable
6. Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
7. A willingness to learn and develop
Benefits:
1. 28 days holiday (including Bank Holidays)
2. Monthly Bonus Scheme
3. Excellent Career Progression Opportunities
4. Contributory Pension Scheme
5. Life Assurance
6. Discounts with high street retailers and restaurants through our benefits portal
7. Employee assistance programme
Duties include but are not limited to:
1. To take full responsibility for the opening, trading, and closure of the venue.
2. Assisting the venue manager in the day-to-day activities of the venue.
3. Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
4. Establish and maintain customer service standards on behalf of the Company and maximize income wherever possible.
5. To implement appropriate marketing/promotional activities to maximize revenue opportunities.
6. To assist the senior managers to maximize business opportunities within the venue.
7. To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
8. To ensure that all Company security procedures are adhered to by all employees.
9. To conduct regular, random checks of floats, keys, etc., on all employees, taking appropriate action where necessary.
10. To always ensure the safety of all employees together with the members of the public visiting the venue.
11. Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
12. To deal with the day-to-day problems arising from employees within the venue.
13. To ensure a good working environment is established.
14. To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
15. To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
16. To actively discourage harassment, bullying, victimization, or discrimination of any kind against employees, management, or customers on the grounds of race, sex, disability, age, sexual orientation, religion, or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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