Location
Manchester, GB
Department Name
TA Technical Operations (Telecoms) (570664) G1
About Network Rail
Vacancy type: Permanent, 35 hours per week, Hybrid working available.
Location: Manchester Piccadilly Tower Block
Closing date: 5th October 2024
Interviews will be held Face to Face
Band & Salary: Band 4C (£43,588 - £49,037) Depending on experience.
We offer excellent benefits, including:
* Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
* Defined benefit pension scheme.
* 75% subsidy on rail and underground season tickets.
* Up to 75% off leisure travel.
* Interest-free travel loan for train and car park season tickets.
* Discounts at stations with your Network Rail pass.
* Flexible/hybrid working arrangements.
* Volunteer leave to make a positive impact.
* Healthcare Scheme, GymPass discounts, Cycle to work plus more.
* Generous maternity, paternity, and adoption leave to support our employees during significant life moments.
Brief Description
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution. As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keep a national railway running, to the extensive delivery programmes that are helping to reshape the railway – we are at the forefront of all of it.
About the role (External)
To identify and resolve complex network- and service-affecting faults and issues relating to the IP network and deliver proactive support to maximise IP service availability.
What will you be doing?
* Diagnose and formulate resolutions to complex incidents and collaborate with all necessary support teams in order to restore service within Service Level Agreements (SLAs) and minimise the impact to the customer.
* Provide regular updates on the ticketing system with all actions taken in the resolution of assigned complex incidents, in order to facilitate updates to the customer and track incidents through to resolution.
* Collaborate with relevant teams across all functions and participate in troubleshooting efforts between departments and vendors, in order to co-ordinate and implement effective service restoration and maximise service availability.
* Contribute to the planning and implementation of preventative maintenance of systems, including performing activities such as monitoring of NMS, troubleshooting, backup & restore to improve system/application performance and minimise outages to the IP services.
* Produce and maintain documented operational procedures for all network environments and in-scope applications to enable new services to be introduced into maintenance.
* Perform the recovery of the systems and applications during a disaster recovery (DR) invocation and regularly test scenarios related to the DR procedure to restore service with minimal impact on service availability and customer experience.
* Produce and deliver workshops to transfer knowledge and ongoing support to the Network Management Centre (NMC) to improve capabilities.
* Provide operational technical input to project and change related activities within the technical discipline of IP, in order to deliver a service that is operational and maintainable.
* Provide an escalation point for the NMC, as part of a 24/7 operation, to perform the duties of the Technical Lead within the technical discipline of IP during major incidents, in order to develop a clear restoration plan and mitigate the risk to service availability.
Minimum Requirements
Essential:
* Educated to degree level or equivalent in an engineering/technical discipline involving networks & communications, or able to demonstrate equivalent competence in the field of IP.
* Ability to maintain and update the relevant technology competencies.
* Substantial IP Network engineering or operations experience.
* A detailed understanding of the operations and maintenance of IP assets.
* A sound knowledge of the relevant technical, safety and performance standards.
* Demonstrable excellent analytical and problem-solving skills.
* Experience leading technical investigation.
* Understands operational risks and familiar with risk mitigation techniques.
* Holds (or able to obtain) a valid UK driving licence and willing to regularly travel nationally.
* To provide 24 x 7 on-call support as agreed within the band 3 & 4 on-call collective arrangement.
Desirable:
* IP Knowledge of Netflow, Cisco Prime, ASA & Juniper firewalls, VRFs and layer 2/3 VPNs.
* Understanding and experience of railway infrastructure maintenance.
* Experience of undertaking engineering assurance activities and competence assessments.
* Experience in vendor engagement / management.
* Knowledge of the ITIL Service Management lifecycle and the frameworks.
* Accreditation from a professional body such as Institute of Engineering and Technology.
We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive.
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