Service Desk Engineer
Maidenhead/Newbury (office based)
£24,000 - £27,000 + Company benefits
About the Company:
Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted by larger Services Integrators, all supported by our client’s in-house helpdesk and technical staff. Our client now supports over 275 UK organisations, from start-ups to FTSE 100 listed organisations and have a senior management team with over 75 years of industry experience driving steady growth. Their first acquisition was of Centric Systems (Berkhamsted) in 2016 followed by Firstline IT (Oxford) in 2022 and Create IT (Newbury) in 2024. Exciting times ahead for a growing business ideally placed to scale and assist UK Small to Medium Enterprise.
You will be based permanently at the Maidenhead office but will be required to spend your first three months at the newly acquired Newbury office to be introduced to the existing client base.
The Role:
* Remote access to the client’s machine to resolve problems.
* Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising
* Assist with setting up and resolving issues with customer equipment.
* Log all incidents in the Service Desk system as required/directed and follow procedures and processes.
* Take owner...