Head of Guest Experience : Premium Leisure venue in Scotland
Salary: A GBP 60,000+
Location Scotland
Ready to Make a Difference? If you have experience working in large multi:revenue venues offering 5* Guest service across multiple departments this could be your ideal role
Key Responsibilities:
* Lead and support the Guest Experience Team for exceptional consumer experiences.
* Responsibility for ensuring smooth coordination between the different service concepts (F+B, attractions, C and E and entertainment venues).
* Custodian of the vision to create special and memorable moments for guests.
* Working with the Event Delivery and Catering Team on preparations, standards of performance and the execution of events to a high standard
* Oversee the entire guest journey, collaborating with F and B, venue presentation, security, guest relations, and maintenance teams.
* Develop a comprehensive guest engagement strategy.
* Shape the future of guest experiences at a premier venue.
* Develop a comprehensive strategy for guest engagement, using the latest A.I technology Collaborate with internal and external key partners.
* Coordinate between different service concepts for a seamless experience.
* Review and respond to premium guest feedback and complaints on behalf of the business.
* Act as the escalation point for significant complaints, ensuring positive outcomes.
Requirements:
* Proven track record of leadership in a busy operational environment.
* Excellent communication skills to inspire and coach teams for optimal guest engagement.
* The ability to shape the future of guest experiences at a premier venue.
* Attention to detail for fast:paced, complex work situations.
* Flexibility and adaptability for evening, weekend, and holiday availability.
For more information contact or call David Allen on