Who are we
The Swan’s Nest Hotel is a 17th century building offering 72 rooms, located a 5-minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities
* Assist in the efficient and effective running of the Housekeeping Department, ensuring that hotel bedrooms and public areas are maintained to a high standard of cleanliness in line with Company standards.
* Ensure standards of cleanliness, hygiene, and tidiness are maintained in all areas including bedrooms, corridors, function rooms, and public areas.
* Support the Head Housekeeper in supervising the daily cleaning of assigned rooms, bathrooms, and public areas to meet the highest standards.
* Be a brand expert, ensuring awareness of all room categories and amenities, and passing this knowledge on to the Housekeeping Team.
* Report maintenance issues to the Maintenance/Engineering Department and follow up to ensure faults are rectified efficiently.
* Assist the Head Housekeeper with training requirements, providing coaching and constructive feedback to the team.
* Support the team with cleaning and servicing rooms, subject to business levels.
* Maintain a positive approach to guests, anticipating their needs and reacting to enhance customer satisfaction.
* Ensure any guest property left behind is logged and stored securely for lost property, resolving guest problems or complaints when possible and keeping management informed.
* Maintain a professional working relationship with all departments in the hotel and work together as one team.
* Attend all H&S, Fire, and Food Safety Training as directed by the designated Line Manager.
* Abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
* Complete any other reasonable tasks as requested by your Line Manager.
Key Requirements
* Attention to detail
* Communication skills
Benefits
* Competitive salary
* Excellent ongoing support, training, and development
* 28 days holiday including Bank Holidays per annum
* Stakeholder Pension entitlement
* Discounted hotel room rates for you, your friends, and family
* Ongoing incentives and rewards
* Meals on duty
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