We are based in Farnham, Surrey and this role is required in the office 3 days per week.
About Unicorn Orange: Unicorn Orange, a trailblazer in the e-commerce sector, boasts a record of consistent growth over the past four years.
We are now seeking an account management team lead to join our innovative and rapidly expanding team. This role offers a unique opportunity to build and lead your own team, significantly contributing to Unicorn Orange's ongoing success.
Job Description: As a Team Lead at Unicorn Orange, you will play a pivotal role in propelling our growth.
You will strategically look at ways to innovate and grow the agency, with a focus on improving processes to enhance the efficiencies of your team. You will oversee a small team (4-6 members) of account managers who are the primary points of contact for our diverse client base. Your leadership will be instrumental in nurturing and developing your team, ensuring they excel in their roles and maintain our exceptional service standards.
Key Responsibilities:
* Develop and implement efficient processes to improve margins and operational effectiveness.
* Lead and mentor a team of account managers, providing support and guidance to ensure high-quality client management.
* Meet and exceed KPIs focused on client retention, staff retention, and operational efficiency.
* Ensure you are aware of industry trends and changes to Amazon and how these changes impact us and can be used to generate new ideas.
* Contribute to the company's vision and growth by bringing in fresh, innovative ideas.
Requirements:
* Previously managed Amazon accounts and deployed Amazon strategy to drive growth.
* Experience managing teams.
* Excellent with Excel and ability to automate and simplify processes through advanced Excel techniques.
* Minimum 4-5 years of experience working with Amazon Seller and Vendor Central.
* Strong understanding of Amazon Account Management and Amazon PPC.
* Proven track record in client relationship management and team leadership.
* Strong communication and interpersonal skills.
* Ability to think strategically and creatively in a fast-paced environment.
* Demonstrated ability in driving business growth and operational efficiency.
Rewards:
* Bonus tied to KPI achievements.
* Company bonus.
* Opportunity to work in a rapidly growing startup environment.
* Chance to make a significant impact in a company that values innovation and fresh ideas.
What Unicorn Orange Stands For:
We use principles every day, whether discussing new ideas or working out the best way to solve a problem. We do our best to BE AWESOME Principle:
* B - Bottle neck (Don't be the..)
* A - Attention to detail in our work.
* W - Willingness to help our team.
* E - We wouldn't be a business without our clients.
* S - Simplify and elevate.
* O - Become the subject matter expert of the work you manage.
* M - What story is the data telling you?
* E - Achieve the maximum output from the minimum input.
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