Social network you want to login/join with:
Responsibilities:
* Directly support senior CS team members on day-to-day communications with clients, including:
1. Supporting and taking notes on calls, translating these into actions
2. Creating and updating an activity schedule for each client
3. Liaising directly with production teams to ensure required activities are completed on time and to standard
4. Monitoring communications with clients and ensuring all messages are replied to within a standard timeframe
5. Reviewing reports and deliverables for accuracy and clarity
1. Effectively briefing in production teams for client campaigns to ensure client KPIs are hit and deadlines are met, as well as ensuring activity feeds into wider business and marketing objectives.
2. Begin developing client relationships with our main points of contact; identifying how you can add value to each interaction and making a point to grow your own knowledge of each of your clients’ businesses and how we fit into their overall marketing plan.
3. Begin to develop ownership over your accounts by starting to develop strategies for clients, with the support of the senior team.
4. Develop your own knowledge of digital marketing; learn how to put together a strategy across multiple channels for a client and communicate this back effectively.
About You:
* You’ll have at least one year’s experience in digital marketing, ideally within an agency, working in either an executive role or as an intern.
* You’ll be a highly organised individual; able to manage multiple tasks at once, plan ahead, and prioritise to manage multiple deadlines.
* You’ll have strong communication skills; you can hold your own in any conversation and your natural inquisitiveness enables you to deepen your understanding of others.
* You’ll be a keen self-starter, eager to absorb, learn from, and improve on the experience of others in the team.
* You’ll work a 4.5 day working week with flexible hours and a hybrid approach to location, with just one day required in the office each week. Our office shuts every Thursday morning until 1 pm to ensure a healthy work/life balance for our team.
* We increase your annual leave with length of service, up to days of annual leave, with an office shutdown over Christmas, so you never have to use your holiday days, as well as your birthday off for free.
* We offer enhanced maternity and paternity packages, and we’re always happy to discuss part-time working to make space for both work and family life.
* Looking after your wellbeing is a priority, so we offer a private healthcare scheme.
* Thinking about your futures, we pay into an enhanced pension scheme for all pack members.
* We have a dedicated training & development budget, open to anyone on our team, and monthly knowledge shares for regular cross-team learning.
* Employee reward and recognition is hugely important to us; we have a monthly employee recognition program and alongside this, all managers have monthly budgets to spend on appreciating their teams and rewarding excellent work.
* We have a collaborative office space in the heart of Leeds which is dog-friendly and just a minute walk from the train station.
* Further benefits include a bonus scheme, a client referral scheme, employee referral scheme, Cycle to Work scheme, work anniversary meals on us, endless free ice-creams, monthly optional socials which you pick, monthly prizes and much more!
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