About Travelbound Travelbound is a leading Educational Tour Operator for providing student group travel for thousands of students every year to a vast range of worldwide destinations including the Company’s own Chateau in France. Tour Operator This position takes the responsibility for bookings to specific destinations across Europe, from the confirmation of the reservation to the completion of the tour and post tour follow up. This is an organisational and customer service role. Reporting to the Senior Tour Operator, your role will ensure that customers receive a high level of personalised service and allow for extra touches to be made, which are key to maintaining the brands unique experience. You will be developing tour itineraries into detailed, often complex, tailor-made itineraries with detailed information and reservations. You will form part of a team that looks to exceed the customers’ expectations. These tours require logistical planning and preparation, as we supply tailor-made itineraries to suit our customers’ needs. At the same time attention must be given to the commercial and safety requirements of the business. Management of supplier & customer relationships is key to this role. What You'll Be Doing Planning and booking detailed travel itineraries according to groups’ requirements Work closely with the party leader to piece together a “unique educational travel experience” Dealing with all client file administration and telephone and e mail queries to specific destinations As required negotiate rates with suppliers & ground Service agents Ensure all final itinerary details are prepared and given to the group at least 4 weeks in advance of travel Work with overseas suppliers and internal staff to ensure that all Health & Safety Audit requirements are complete and accurate. Financially take responsibility for checking & authorising tour payments to suppliers, working within the tour budget. Work closely with the Sales team to ensure that tour requests are handed over accurately. Liaising with other departments to maintain credit control with both internal and external customers To be part of the internal on-call rota system Overseas travel as required, attend Fam trips and visits to roadshows to keep product knowledge up to date and relevant. Checking costings to make sure they match up with booking details and protecting the margin on your bookings. What We're Looking For Excellent communication and customer service skills are required with good written and spoken English and Numeracy (GCSE Mathematics) We will consider applications from those recently graduated from university and looking for their first move into industry The applicant needs to have commercial acumen, be adaptable, reliable and flexible, with a responsible attitude and possess the ability to cope under pressure and respond to tight deadlines Ideally a passion for travel A basic knowledge of Word and Excel is necessary Good level of spoken and written skill in German would be beneficial but not required Some of the benefits Hybrid working pattern between our office in Brighton and home-working Annual Bonus scheme Opportunities to travel overseas on familiarisation trips 25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service Global recognition and reward programme Access to extensive online learning resources In-house training opportunities Regular social events Various employee discounts and offers, including discounted trips with our brands We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results. We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.