Job Specification
Mobile Device Management Cell and VTC Coordinator
Experience
* Competent in using a range of IT/Desktop systems
* Customer service in person and on the telephone
* Good communication skills
* Logistical, record keeping or stocktaking experience advantageous
* First line support experience advantageous
Tasking
* Specialist technical support to deliver the management of all aspects of Cloud delivered VTC Services across the Naval estate.
* Management of the security overhead of TOP SECRET VTC.
* Enabling all SECRET meetings including 2*, 3* and 4* levels of engagement and a wide range of operational, safety and high-level management meetings that require technical co-ordination and management.
* Management of the complex Cloud VTC service delivered to MoD under the Global Connectivity and Integrated User Services (GC&IUS) contract, supporting all aspect of Navy Command business.
* Technically set-up all VTC calls and ensure that the necessary liaison takes place between the VTC Bridging Centres, frequently requiring the simultaneous management/co-ordination of up to 7 VTC calls to multiple locations.
* Provide Out of Hours provision 365 days a year to support all emergency requirements for VTC in support of Operations (including remote support for Northwood MOC) and ACRO/NARO.
* Fully manage all booking of conference rooms, equipment and VTC facilities to ensure that maximum/best use is maintained.
* Continued management of all aspects of Cloud based telecoms infrastructure, equipment, and services across the Naval estate.
* Management of call costs and charges.
* Day to day exploitation of all Cloud based telecoms services across the Navy Command TLB by exploiting the Cloud 'back-bone' provided to MoD via the Global Connectivity and Integrated User Services (GC&IUS) contract.
* Support all Navy Command Cloud based communications (voice, data, video) from TOP SECRET to OFFICIAL, maintaining the gateway into the UK public telephone and data network and onwards internationally.
* Directly enable all aspects of Navy Command activity and outputs across all Defence Tasks, including all aspects of safety and emergency telecommunications.
Role specifics
* Start date - ASAP
* Contract - Permanent
* Candidate will need to be eligible to go forward for security clearance
* Rate - £26,000 annually
* Base Location - Whale Island, Portsmouth
Contact Details
* Demi-Leigh Saunders
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