The Role: To assist the Store Manager with the smooth running and success of the store. Providing and inspiring excellent, on-brand customer service to drive and exceed sales targets. Managing operational functions and developing your team to ensure maximum profitability and compliance with company procedures.
Location: RADLETT- BATTLERS GREEN FARM
Reporting to: Store Manager
Working hours: 5 days/ 36 hours per week, across Monday-Sunday and as necessitates the fulfilment of the role
Education requirements: Min GCSE English & Maths (Grade 4 & above)
Experience required: 1 year+ supervisory experience within the luxury retail sector
Character and Skills:
* Strong communication skills, both verbal & written
* Exemplary sales and customer service skills
* Ability to build great relationships with internal teams and customers
* Demonstrate drive to achieve/exceed all set targets
* Strong commercial acumen
* Knowledge and understanding of luxury retail
* Good organisation and administration skills
* Problem solving skills – customer resolution
* Ability to work under pressure
* Experience in training and mentoring staff
* High standard of personal presentation
* Strong stock management skills
* A keen visual merchandiser with a critical eye
MAIN DUTIES & RESPONSIBILITIES TO INCLUDE BUT NOT TO BE CONFINED TO:
Sales and Service Generation:
* Achieve sales goals by forward planning and maximising opportunities
* Set and monitor store targets daily and weekly in agreement with Manager
* Maintain adequate sales floor supervision ensuring excellent customer service & appropriate security
* Commercially driven to achieve all KPI & sales targets
* React promptly and efficiently to changing patterns of footfall for optimum trade
* Ensure company loss prevention procedures are adhered to
* Develop strong customer relationships and loyalty
* Liaise effectively with Centre Management
* Regularly review and provide feedback on competitor activity
Staff Management:
* Assist the Manager in the development of the sales team ensuring all company procedures are adhered to
* Support Manager with Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc.
* Supervise and motivate team to meet goals, supporting short and long term team incentives
* Assist Manager with all related administration including staff rotas, staff holidays, sickness records etc.
Visual Merchandising/Store Standards:
* Ensure store presentation & standards meet company requirements including full routine maintenance
* Maintain high standards of cleanliness and organisation within the store
* Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team
* Monitor compliance of company dress code
* Apply critical observation and give recommendation for VM improvement
Operations:
* Responsible for accurately and timely completion of all store paperwork
* Facilitate accurate deliveries including identification of any discrepancies
* Assist Manager with managing store rotas within budget including holiday cover
* Assist Manager with company stock take
* Accurate and efficient ongoing stock management
* Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds
* Maintain all store safety standards and all assessments relating to health & safety
Job Types: Part-time, Permanent
Pay: From £13.00 per hour
Expected hours: No less than 36 per week
Additional pay:
* Bonus scheme
* Performance bonus
Benefits:
* Employee discount
* On-site parking
* Store discount
Schedule:
* Day shift
* Monday to Friday
* Overtime
* Weekend availability
Experience:
* Retail sales: 1 year (required)
* Customer service: 1 year (required)
Work Location: In person
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